Tina Golden
Chicago
Summary
Experienced with inventory management, order fulfillment, and warehouse operations. Utilizes organizational skills and attention to detail to ensure timely and accurate deliveries. Knowledge of collaborative teamwork and adaptability to meet dynamic business needs.
Overview
10
10
years of professional experience
Work History
Fulfillment Associate
Crate & Barrel
10.2024 - 01.2025
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
- Reduced product damage rates through proper handling, storage, and packaging procedures.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
- Pulled orders quickly to maintain demanding productivity goals.
Order Coordinator
Integrated Merchandising Solutions
06.2015 - 05.2024
- Implemented effective quality control measures to minimize discrepancies between ordered items and received shipments.
- Resolved customer issues related to orders, addressing concerns promptly and professionally.
- Coordinated with sales, logistics, and warehouse teams to ensure seamless order fulfillment.
- Leveraged strong organizational skills to manage multiple priorities simultaneously while meeting strict deadlines consistently.
- Maintained comprehensive documentation of all orders, enabling easy retrieval of information when needed.
- Reduced order errors by thoroughly reviewing purchase orders and customer requirements.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Processed customer orders in line with established policies and procedures.
- Input order information into system and updated customer accounts to document and track customer orders.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Generated invoices and shipping labels to properly bill and ship customer orders.
Education
BBA - Business Management
Robert Morris University
Chicago, IL06-2006
Skills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Team leadership
Timeline
Fulfillment Associate
Crate & Barrel
10.2024 - 01.2025
Order Coordinator
Integrated Merchandising Solutions
06.2015 - 05.2024
BBA - Business Management
Robert Morris University
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