Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Christman

Buffalo Grove

Summary

Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.

Overview

10
10
years of professional experience

Work History

Restaurant Manager

The Cheesecake Factory
08.2022 - 12.2024
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

Restaurant Manager

Beelow's Steakhouse
01.2021 - 08.2022
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
  • Managed all aspects of restaurant's social media presence, enhancing brand awareness online.

Front of House Manager

Market House on the Square
02.2017 - 01.2021
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.

Advocacy Triage Specialist 2

Aon Hewitt / Hewitt Associates
11.2014 - 11.2017
  • Answering escalated calls in a call center setting
  • Input participant data
  • Train new hires
  • Audit new hire calls
  • Mentor new hires after training
  • Part of the engagement committee

Education

Some college, still in progress for degree - Health Information Technology

Harper College
Palatine, IL
05.2016

Certificate in Medical Coding and Billing - Medical Billing & Coding

U.S. career institute
Fort Collins, CO
06.2012

High school diploma - undefined

Bartlett High School
Bartlett, IL
05.2006

Skills

  • Inventory control and record keeping
  • Passion for customer satisfaction
  • Organization and prioritization
  • Staff scheduling
  • Food service background
  • Customer engagement
  • Staff management

Timeline

Restaurant Manager

The Cheesecake Factory
08.2022 - 12.2024

Restaurant Manager

Beelow's Steakhouse
01.2021 - 08.2022

Front of House Manager

Market House on the Square
02.2017 - 01.2021

Advocacy Triage Specialist 2

Aon Hewitt / Hewitt Associates
11.2014 - 11.2017

Certificate in Medical Coding and Billing - Medical Billing & Coding

U.S. career institute

High school diploma - undefined

Bartlett High School

Some college, still in progress for degree - Health Information Technology

Harper College

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