Timothy Shaw
Mount Prospect,IL
Summary
I developed skills in collaborative (> 20 participants) in a specific game development program. My expertise in project management is useful in pulling together data from the more than 20 participants who live all the globe. My skill is to leverage the abilities in the service of developing a viable single player game. This is in the service of selling the game (Conqueror: Reign of Madness), to a distribution company i.e Steam.
My passion for game design has turned from part time to nearly full time in the service of developing a dynamic game design environment. I've learned that the programming portion of game design requires meticulous attention to details. This is a skill that I have developed in the grip on necessity.
Resolve, attention to detail, leadership skill, and toleration of uncertainty, while vital in game design are certainly applicable to other fields i.e project management and game console displays.
The common thread of my skills is that I am a creative thinker with a passion for story telling and innovative game mechanics. What I bring to any workplace is passion, commitment and attention to detail.
Overview
6
6
years of professional experience
Work History
Security Assistant
Transportation Security Administration, TSA
Rosemont, Illinois
06.2024 - 01.2025
- I provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment. This is vital at O'Hare international airport. Airport passengers constantly experienced high stress. My duties were two fold; calming anxious passengers and accurately directing the passengers to their destination.
- I collaborated with the Chicago police department to share pertinent security information.
- I assisted in the participation of emergency response plans. Again, this included cooperation with the Chicago police department and Chicago fire department.
- I directed visitor check-in process' this reduced wait times and improved overall airport experience satisfaction.
- Although I was assigned a fixed post at O'Hare airport I was always alert for potential security breaches.
- I reduced incidents of unauthorized access by being constantly vigilant to potential security breaches. I also investigated suspicious activities and persons with a view to alert TSA officers to potential security threats.
- I participated in training sessions for new security personnel to facilitate compliance with security protocols.
- I greeted passengers and visitors professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
- I reported observations and occurrences. I also interviewed witnesses to complete and submit incident reports that went to TSA supervisors.
- I used verbal techniques to observe passenger and visitor behavior in view to deescalate airport departure situations.
Electronic Service Representative
Abt
Glenview, Illinois
07.2022 - 01.2024
- I assisted customers in navigating electronic service options, providing guidance on available resources and next steps for resolution.
- I developed strong relationships with clients, fostering trust and loyalty through consistent delivery of outstanding service experiences. If necessary in the interest of customer service I sometimes transferred the client to a supervisor.
- I delivered exceptional customer support by effectively troubleshooting, diagnosing, and resolving electronic device malfunctions.
- Although sales at Abt were typically completed by a sales representative, I often accomplished this task myself.
- I often handled communication-related problems with customers myself and only rarely needed to pass them on to the electronic service supervisor.
- I enhanced customer satisfaction by typically resolving technical issues related to electronic products and services.
- I acted as a mentor for new Electronic Service Representatives, providing guidance on departmental processes and procedures while offering support during their initial onboarding period. This was in the service of insuring a high level of customer satisfaction.
- In conclusion, my daily goal was to deliver prompt service to prioritize customer needs.
Target Security Specialist
Target
Niles, IL
03.2019 - 11.2020
- I collaborated with the Niles police department to establish strong relationship. This increased the effectiveness if loss prevention required police intervention.
- I was able to detect potential threats proactively through regular monitoring of surveillance systems and maintaining the premises and interacting with sales associates.
- I cultivated a security-conscious company culture by fostering open communication about potential risks and encouraging staff to be vigilant in reporting suspicious activities or concerns.
- I was alert to investigating reported incidents thoroughly. I determined root causes and implemented corrective actions to prevent recurrence effectively.
Education
Bachelor of Arts - Game Design
DePaul University
Chicago, IL06.2023
Associate of Arts - General Studies
William Rainey Harper College
Palatine, IL06.2018
Skills
During the 7 months that I was employed by the Department of Homeland Security I was adept at physical security, baggage screening, and threat assessment and being alert to patterns of suspicious behavior
My duties as a loss prevention specialist at Target department stores (which lasted more than 15 years) included theft prevention, incident reporting and policy enforcement Our goal was to reduce shortages and thefts in order to keep consumer costs down In addition, my duties included investigating both internal and external threats to Target property Finally, I was tasked with monitoring CCTV in order to detect threats
This employment at Abt, Glenview,IL (which was more than 18 months) included diagnostic skills for electronic products that the consumer was not familiar with My duties also included sales support whenever the need arose Finally, my duties included the de-escalation of customer complaints My success at Abt was due to time management, attention to detail and problem-solving abilities
Timeline
Security Assistant
Transportation Security Administration, TSA
06.2024 - 01.2025
Electronic Service Representative
Abt
07.2022 - 01.2024
Target Security Specialist
Target
03.2019 - 11.2020
Bachelor of Arts - Game Design
DePaul University
Associate of Arts - General Studies
William Rainey Harper College
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