Summary
Overview
Work History
Education
Skills
Contact Information
Timeline
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Timothy P. Cook

Northfield

Summary

Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

Overview

9
9
years of professional experience

Work History

Bartender

Abigail's American Bistro
Highland Park
10.2023 - Current
  • Oversee customer service within bar team
  • Maintain UpToDate knowledge of everchanging/extensive wine list
  • Improvise in adverse situations to ensure a positive outcome
  • Organize the workplace to allow for a smooth and efficient shift
  • Educate customers on what our restaurant has that sets us apart
  • Intervene between customers and staff when customer is unsatisfied with their experience
  • Sustain customer relationships to create a loyal cliental

Inside Sales Executive

Stericycle
Bannockburn
02.2023 - 10.2023
  • Manage accounts to ensure they stay compliant with laws/regulations
  • Ensured customers received excellent customer service
  • Provided competitive bids to customers to guarantee customer satisfaction and to retain them as customers
  • Prospected and accomplished 60+ phone calls a day to seek out business relationships
  • Followed up appropriately with customers to secure business as needed
  • Maintained relationships with past customers but performing routine check-ins on their accounts
  • Mediated between company’s operations team and customer to ensure timely service delivery

Assistant Property Manager

Flats LLC
Chicago
08.2020 - 02.2023
  • Establish and maintain relationships with tenants to ensure high-level of resident satisfaction.
  • Conduct property tours for investors/owners and provide insight on the performance of the property.
  • Process lease renewals and track upcoming lease expirations.
  • Manage accounts receivable (correcting ledgers, processing move-ins and move-outs etc.).
  • Monitor tenant delinquency reports, failed payments, late fees, and notices.
  • Ensure that buildings work orders are completed in a timely manner and that tenants are satisfied with the quality of work provided.
  • Excellent customer service and effectively communicate with residents, vendors, and coworkers.
  • Experience with Yardi and processing financial information (P&L, Delinquency, Payscan, Analytics, etc.)
  • Performed daily building inspections to ensure the integrity of the building is up to Ownerships standards.
  • Oversee 379 units at C#lass A properties in River North
  • Display the ability to show principles of logical thinking and problem solving through any situation.
  • Managed day-to-day property operations.
  • Developed and sought out appropriate/sustainable relationships with building vendors.
  • Empower employees to explore career advancements within the company.

General Manager

Egg Harbor Cafe
Glenview
02.2016 - 08.2020
  • Promoted and entrusted to manage the highest volume location within the company.
  • Achieved company goal of increasing sales by 5-8% within a year.
  • Ensured a positive culture and a safe work environment for +50 employees.
  • Create cost-effective schedules to reflect our sales projections.
  • Develop budgets/strategies to provide business growth as well as a P&L
  • Hire, coach, and mentor leadership team
  • Manage Front of House operations and Kitchen operations while ensuring a positive customer experience

Education

Bachelor of Arts - Exercise Science

Carthage College
Kenosha, WI
01-2016

Skills

  • Cocktail preparation
  • Wine knowledge
  • Customer service
  • Cash handling
  • Inventory management
  • Team leadership
  • Conflict resolution
  • Sales strategies
  • Communication skills
  • Relationship building
  • Problem solving
  • Workplace organization
  • Safety compliance
  • Handling difficult customers
  • Team player attitude
  • Courteous
  • Team training and development
  • Highly reliable

Contact Information

  • Timothy P. Cook
  • Email: Timothy.Cook.291@gmail.com
  • 259 Churchill St.
  • Northfield, IL 60093
  • Cell: (224) 349 - 7861

Timeline

Bartender

Abigail's American Bistro
10.2023 - Current

Inside Sales Executive

Stericycle
02.2023 - 10.2023

Assistant Property Manager

Flats LLC
08.2020 - 02.2023

General Manager

Egg Harbor Cafe
02.2016 - 08.2020

Bachelor of Arts - Exercise Science

Carthage College

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Timothy P. Cook