Timothy Keltner
Decatur,IL
Summary
Experienced phone support professional with strong communication skills and a track record of managing high-volume calls and resolving complex inquiries. Quick learner, detail-oriented, and committed to client satisfaction.
Reliable automotive service provider with expertise in vehicle repair, diagnostics, and tool usage, ensuring optimal performance and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Auto Detailer and Customer Service Representative
RT Detailing
07.2021 - Current
- Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
- Managed a high volume of incoming calls from customers, providing outstanding customer service to callers.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to a positive work environment through effective teamwork, cooperation, and open communication with colleagues.
Auto Detailer and Customer Service Representative
Newell's Auto Body
08.2023 - 10.2023
- Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Exceeded client expectations by paying close attention to detail and promptly addressing any concerns or issues, resulting in a strong reputation for excellence within the community.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Quality Control
Express Employment Professionals
09.2022 - 01.2023
- Reported problems and concerns to management.
- Implemented quality control measures, ensuring adherence to industry standards and regulations.
- Found and corrected issue in inventory numbers
- Performed audits on inventory
- Communicated with production team members about quality issues.
- Updated quality control records and reports.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Examined products for imperfections and defects.
- Followed standard operating procedures for inspections and tests.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Innovative Staff/Specialist Representative
Innovative Staff Solutions
08.2019 - 06.2022
- Self-motivated, with a strong sense of personal responsibility.
- Streamlined communication between departments through diligent documentation of client information and needs.
- Conducted thorough assessments of client needs, connecting them with appropriate resources and services within the organization.
- Answered phone calls and provided new clients with therequired paperwork to initiate service.
- Worked effectively in fast-paced environments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and thecompany alike.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Bartender/Server
Pop's Place
01.2020 - 03.2020
- Bartended and served tables
Bartender/Server
Friendly Bar and Package
08.2019 - 01.2020
- Bartended and served tables
Bartender
Hideaway Lounge
04.2017 - 08.2019
- Bartended, managed hours, took inventory, cleaned bar after hours
Education
High school diploma -
Skills
- Script memorization
- Call handling
- Reservation management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Up-selling techniques
- Quality control
- Quality assurance
- Quality systems
- Quality management
- QA/QC
Personal Information
- Willing To Relocate: Anywhere/Remote
- Authorized To Work: US for any employer
Timeline
Auto Detailer and Customer Service Representative
Newell's Auto Body
08.2023 - 10.2023
Quality Control
Express Employment Professionals
09.2022 - 01.2023
Auto Detailer and Customer Service Representative
RT Detailing
07.2021 - Current
Bartender/Server
Pop's Place
01.2020 - 03.2020
Innovative Staff/Specialist Representative
Innovative Staff Solutions
08.2019 - 06.2022
Bartender/Server
Friendly Bar and Package
08.2019 - 01.2020
Bartender
Hideaway Lounge
04.2017 - 08.2019
High school diploma -
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