Timothy Griffith
Winfield
Summary
Accomplished Shift Supervisor with a proven track record at Northwestern Medicine, enhancing team productivity and ensuring high standards of cleanliness. Skilled in decision-making and relationship building, I excel in mentoring employees and implementing efficient work processes. My leadership has consistently fostered a collaborative environment, optimizing team performance and customer service excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Northwestern Medicine
10.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
Shift Manager
Allied Universal
09.2015 - 10.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
High School Diploma -
West Chicago Community High School
West Chicago, IL06-2009
Skills
- Decision-making
- Punctual and reliable
- Employee training
- Customer service focus
- Relationship building
- Team development
- Delegating work
- Mentoring and coaching
- Conflict resolution techniques
- Policy enforcement
- Safety compliance
Accomplishments
- Used Microsoft Excel to develop training compliance spreadsheets.
- Achieved Vice Presidents Distinguished Service Award by development and implementation of higher training standards.
- Collaborated with team of leaders in the development of Defensive Tactics program.
- Achieved Meritorious Service Award for exceptional performance in a time of crisis.
Certification
IAHSS Basic Security Officer Certification
IAHSS Advanced Security Officer Certification
Meritorious Service Award
The Meritorious service award is granted to those employees that show a exceptional team work, situational awareness and a willingness to intervene on behalf of those in high risk situations.
Timeline
Shift Supervisor
Northwestern Medicine
10.2024 - Current
Shift Manager
Allied Universal
09.2015 - 10.2024
IAHSS Basic Security Officer Certification
IAHSS Advanced Security Officer Certification
High School Diploma -
West Chicago Community High School
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