Timothy Dahlen
Addison
Summary
Accomplished Master Technician with a proven track record at running my own shop and being a part of a successful dealership. Specializing in engine overhauls and demonstrating exceptional troubleshooting skills. Leveraged expertise in computer diagnostics and bay management to enhance service quality and efficiency. Known for a dynamic approach to team leadership and a commitment to mentoring, significantly boosting team performance and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Master Technician
Schaumburg Buick GMC
05.2023 - 02.2025
- Performed safety and emissions inspections.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Completed customer orders and warranty services according to manufacturer specifications.
- Changed, rotated, and balanced tires on different types of vehicles.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Maintained accurate records of time and materials required to perform repairs and service.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Owner
Stone Park Auto Repair
08.2018 - 12.2022
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Master Technician
Motor Werks Cadillac Of Barrington
08.2017 - 05.2018
- Performed safety and emissions inspections.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Completed customer orders and warranty services according to manufacturer specifications.
- Changed, rotated, and balanced tires on different types of vehicles.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Maintained accurate records of time and materials required to perform repairs and service.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Investigated customer complaints to identify cause of malfunctions.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense..
Master Technician and Shop Foreman
Napleton Elgin Kia
07.2014 - 08.2017
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Performed safety and emissions inspections.
Apprentice Technician
Elmhurst Firestone
03.2013 - 06.2014
- Helped keep facilities, equipment and tools operational with regular repairs and proactive maintenance.
- Resolved problems, improved operations and provided exceptional service.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
Education
No Degree - Automotive Engineering
Universal Technical Institute
Glendale Heights, IL01-2013
High School Diploma -
Addison Trail High School
Addison, IL01-2011
Skills
- Engine overhauls
- Inspecting vehicles
- System repairs
- Computer diagnostics
- Bay management
- Drivability issues
- Road testing
- Drivetrain and axle installation
- Troubleshooting skills
- Electrical experience
- Welding and fabrication
Certification
- Brakes Certification (A5) - National Institute for Automotive Service Excellence.
- ASE Certified Engine Performance Technician (A8) - National Institute for Automotive Service Excellence.
Timeline
Master Technician
Schaumburg Buick GMC
05.2023 - 02.2025
Owner
Stone Park Auto Repair
08.2018 - 12.2022
Master Technician
Motor Werks Cadillac Of Barrington
08.2017 - 05.2018
Master Technician and Shop Foreman
Napleton Elgin Kia
07.2014 - 08.2017
Apprentice Technician
Elmhurst Firestone
03.2013 - 06.2014
No Degree - Automotive Engineering
Universal Technical Institute
High School Diploma -
Addison Trail High School
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