Timothy Campbell
Protective Life Corporation
McHenry
1
Certification
21
years of professional experience
Lead Claims Adjuster and automotive claims professional with 10+ years of experience managing complex claims, resolving escalated customer and dealer concerns, and serving as a trusted subject matter expert. Proven success coaching team members, training new hires, improving claim handling quality, and driving operational performance. Extensive expertise in automotive diagnostics, warranty administration, extended service contracts, and regulatory compliance. Recognized for strong leadership, sound claim decisions, and the ability to influence positive outcomes across teams
Work History
Lead Automotive Claims Adjuster
6 Years 7 Months- Developed training materials and facilitated onboarding sessions to enhance new hire integration
- Provided expertise to team members on product and industry knowledge, and internal systems, tools, and resources.
- Hold regular coaching sessions with employees to review performance of claim inquiry handling and provide ongoing feedback to drive service levels
- Reviewed escalated claims based on dollar amount or complexity and provided advice, guidance, and approval authority.
- Conducted regular coaching sessions to evaluate claim handling performance and deliver actionable feedback for service level improvement
- Collaborated with Sales Representatives and Agents to resolve Dealership inquiries, ensuring timely support
- Achieved and exceeded performance targets to enhance team productivity. as well as positively influencing others
- Investigated claim details, gathering necessary documentation to facilitate timely resolutions.
- Mentored junior adjusters, providing guidance on complex cases and best practices in claims handling.
- Developed training materials for new staff, improving onboarding efficiency and team performance standards.
- Analyzed industry trends, advising management on potential impacts to claims processes and policy adjustments.
- Evaluated claims for accuracy, ensuring compliance with state regulations and company policies.
Automotive Claims Adjuster/Inspection Coordinator
3 Years 6 Months- Adjudicated 40–50 claims daily, authorizing qualified claims within approved dollar amounts
- Explained contract coverages and terms to contract holders, agents, and dealers, ensuring understanding and compliance
- Use appropriate labor guides to determine repair times
- Set up, assign, and review inspections needed to qualify for mechanical repairs.
- Coordinated and reviewed inspections to qualify mechanical repairs, facilitating efficient processing of claims
Service Advisor
1 Year 11 Months- Managed incoming calls from potential customers to provide service quotes and information, enhancing customer engagement.
- Engaged with customers to assess needs, resolve issues, and clarify product offerings, fostering positive relationships.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Resolved customer issues with knowledgeable and friendly service, contributing to high levels of customer satisfaction.
Assistant Manager
4 Years 6 Months- Ensured shop met sales targets and operational goals while adhering to company policies and procedures
- Consistently created over $400,000 in revenue each year
- Maximizing profits by controlling labor costs and expenses.
- Managed opening and closing procedures for the shop, ensuring security protocols were followed.
- Assisted in recruiting, training, and developing technicians to enhance team capabilities
- Assisting in the recruitment, training and development of technicians
- Maintained adequate stock levels and ordered required parts to support uninterrupted operations
- Maintaining adequate stock level and ordering all required parts
Service Technician
2 YearsService Technician
1 YearEducation
Automotive Technical Degree
Engineering Studies
Skills
Claims processing
Claims investigation
Self-motivated
Coaching and mentoring
Critical Thinking
Team collaboration
Coach/Mentor
Self-motivated
Customer Focused
Accomplishments
2026 collaborated to assist in building the Lead On Duty Team
2025 reached outstanding level in employee evaluation.
Certification
- ASE Certified
- A4 Steering and Suspensions
- A5 Brakes
Timeline
Lead Automotive Claims Adjuster
Protective Life Corporation
01.2020 - CurrentRead More
Automotive Claims Adjuster/Inspection Coordinator
Protective Life Corporation
07.2015 - 01.2019Read More
Service Advisor
McGrath Honda
07.2013 - 06.2015Read More
Assistant Manager
Merlins Muffler
01.2009 - 07.2013Read More
Service Technician
Firestone Complete Auto Care
01.2007 - 01.2009Read More
Service Technician
Reichert Chevrolet
01.2006 - 01.2007Read More
Elgin Community College
Engineering Studies
Read More
Universal Technical institute (UTI) Glendale Heights
Automotive Technical Degree
Read More