Timmyonna Irby
Peoria
Summary
Reliable professional committed to high-quality work. Skilled in helping modernize workplaces and maintaining high levels of organization. Resourceful and personable with excellent multitasking abilities.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Dsp
Trinity Services
Peoria
10.2024 - Current
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided personal care and support for individuals with developmental disabilities.
- Assisted clients in daily living activities and skill development.
- Collaborated with team members to create individualized support plans.
- Ensured a safe and supportive environment for all clients.
- Advocated for client rights and needs in various settings.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Security Officer
Sunstates Security
Peoria
06.2024 - 07.2025
- Patrolled premises to detect suspicious activities and ensure secure environment.
- Responded promptly to alarms and incidents, coordinating with local authorities.
- Secured restricted areas, preventing unauthorized entry and protecting sensitive information.
- Monitored restricted areas to enforce security protocols and safeguard assets. to prevent unauthorized entry.
Call Center Representative
CEFCU
Peoria
12.2023 - 09.2024
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Handled high-volume calls while ensuring quality service standards were met.
- Assisted customers with account inquiries and transaction requests.
- Provided product information and guidance to enhance customer understanding.
- Utilized call center software to track customer interactions and follow-ups.
- Updated customer accounts, addresses and contact information within call management databases.
Barista
Starbucks
Peoria
01.2022 - 03.2022
- Prepared and served high-quality beverages to customers daily.
- Operated espresso machines and other brewing equipment efficiently.
- Engaged with customers to provide excellent service and recommendations.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Collaborated with team members to ensure smooth operations during peak hours.
- Maintained cleanliness and organization of the café environment.
- Handled cash transactions accurately at the register.
- Educated customers about menu items and seasonal offerings effectively.
- Assisted in training new baristas on company standards and procedures.
RSA
SHARON HEALTH CARE
Peoria
07.2021 - 11.2021
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient information accurately in medical records systems.
- Facilitated communication between patients, families, and healthcare professionals.
- Assisted patients with daily living activities and personal care routines.
- Maintained cleanliness and safety of patient environments and equipment.
- Answered patient call lights promptly and responded to requests appropriately.
Package Handler
Sc2 Service Inc
Peoria
08.2021 - 09.2021
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages by size and destination for timely distribution.
- Operated pallet jacks and forklifts to move heavy items safely.
- Stacked boxes onto pallets in an efficient manner.
- Collaborated with team members to ensure workflow continuity.
- Maintained a clean and organized workspace throughout shifts.
- Stacked boxes onto pallets for efficient storage. onto pallets in an efficient manner.
- Reported any lost or damaged items to supervisors immediately upon discovery.
Housekeeper
SHARON HEALTH CARE
Peoria
06.2021 - 07.2021
- Maintained cleanliness and sanitation of patient rooms and common areas.
- Followed infection control policies to ensure a safe environment for patients.
- Collaborated with nursing staff to meet specific cleaning needs of patients.
- Replaced bed linens in patient rooms to ensure comfort and hygiene. and towels, tidied up rooms.
- Removed trash from all receptacles throughout the facility to uphold sanitation standards. receptacles throughout the property.
- Replaced bed linens and towels in patient rooms to maintain hygiene.
- Removed trash from receptacles in all areas to maintain cleanliness.
- Used cleaning chemicals following proper guidelines.
- Relocated beds and furniture to facilitate thorough cleaning of baseboards and hard-to-reach areas., sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
High school diploma -
Penn Foster
Peoria, ILSkills
- Cash handling
- Home & community care experience
- Microsoft Word
- Senior care
- Meal preparation
- Driving
- Transaction processing
- Guest relations
- Typing
- Hospitality
- Time management
- Coffee Experience
- HIPAA
- Data entry
- Communication skills
- Customer service
- Food preparation
- Safety awareness
- Caregiving
- Computer skills
- Facility upkeep
- Patient care
- Cleaning
- Phone etiquette
- Working with people with disabilities
- Organizational skills
Certification
- Driver's License
- PERC Card
- CPR Certification
- First Aid Certification
- Guard Card
Timeline
Dsp
Trinity Services
10.2024 - Current
Security Officer
Sunstates Security
06.2024 - 07.2025
Call Center Representative
CEFCU
12.2023 - 09.2024
Barista
Starbucks
01.2022 - 03.2022
Package Handler
Sc2 Service Inc
08.2021 - 09.2021
RSA
SHARON HEALTH CARE
07.2021 - 11.2021
Housekeeper
SHARON HEALTH CARE
06.2021 - 07.2021
High school diploma -
Penn Foster