Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tim Wawrzyniak

Geneva,IL

Summary

20 Plus years with Priority Technology Holdings with a proven track record in data configuration and project management. Expert in streamlining processes and enhancing team engagement. Skilled in Microsoft Excel and effective communication, consistently delivering timely solutions while prioritizing client needs and maintaining high-quality standards.

Overview

27
27
years of professional experience

Work History

Implementation Supervisor

Priority Technology Holdings
12.2022 - 07.2025
  • Led a team of 7 Implementation specialists
  • Utilized expertise for data configuration in MXC, the TSYS and Fiserv backends using TSYS CBOS, Green Screens and Business Track/Merchant Manager
  • Averaged 60 to 100 completed cases daily while maintaining 90 Plus SLA case times for the department.
  • Worked with development teams on high level impact calls to correct stability issues and errors that arose within the systems.
  • Established strong relationships with various other departments within the organization including department representatives and partners through excellent communication skills and proactive problem-solving abilities.
  • Coordinated closely with the Implementations team to ensure case and project completion.
  • Maintained high levels of employee engagement within the team through transparent communication and fostering a supportive work environment.
  • Streamlined implementation processes by developing and implementing standard operating procedures (SOPs) for the team.
  • Managed multiple projects simultaneously, resulting in timely delivery.
  • Reduced project completion time with efficient resource allocation and task prioritization.
  • Provided support to internal and external teams throughout the entire implementation lifecycle of accounts from boarding to account closure
  • Developed detailed project plans to monitor progress, mitigating any potential risks or delays in the processes.
  • Oversaw quality assurance efforts, for various data configurations.
  • Adapted implementation strategies based on unique client requirements, ensuring solutions that addressed specific needs.

Senior Technical Account Administrator

Priority Technology Holdings
08.2021 - 12.2022
  • Customer facing position that developed effective relationships with Partners to assist with inquiries and corrections based on the file build needs of the clients.
  • Assisted in budget preparation, providing accurate account balances and expense projections.
  • Collaborated with other departments to resolve issues pertaining to boarded accounts and their processing needs.
  • Consistently met deadlines while maintaining high levels of attention to detail in all tasks related to terminal builds, file and VAR preparation and similarly related tasks.
  • Handled day-to-day case work submitted both internally and externally.
  • Effectively communicated with Partners about payment processing needs for their portfolios.

Senior POS Technical Specialist / Client Services

Priority Technology Holdings
01.2004 - 08.2021
  • Position originated with the acquisition of Cynergy Data by PRTH
  • Transitioned from Technical Support / Client Services becoming a technical specialist within the File Build Team
  • Provided exceptional customer support, resolving complex technical issues with effective communication skills.
  • Troubleshot and resolved issues on merchant accounts and processing devices.
  • Completed troubleshooting for issues based on the needs of internal and external teams.
  • Managed multiple projects simultaneously, consistently meeting deadlines while maintaining attention to detail.

Technical Support Representative

Abanco LLC
08.2002 - 01.2004
  • Abanco was acquired by Cynergy Data whom was later acquired by PRTH
  • Provided assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques.
  • Maintained a high level of expertise, ensuring accurate information was provided to customers at all times.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Managed challenging customer situations with professionalism, often turning negative experiences into positive outcomes.

File Build Specialist

Concord EFS
08.1998 - 08.2002
  • Led quality assurance efforts, maintaining high standards for all equipment and services.
  • Provided downloads to equipment either stand alone or semi integrated
  • Securely key encrypting devices

Education

Some College (No Degree) -

College of DuPage
Glen Ellyn, IL

High School Diploma -

Wheaton Warrenville South High School
Wheaton, IL
06-1993

Skills

  • Implementation / Data Configuration
  • Proficient in backend system setups for TSYS and Fiserv Omaha and North
  • Microsoft Excel / Microsoft Word
  • MX Connect
  • Quality control with attention to detail
  • Proficient in handling multiple tasks
  • Responsive to new challenges
  • Self motivation and Task prioritization
  • Effective time management and problem solving skills
  • Workplace professionalism and Collaborative teamwork
  • Reliability
  • Organizational skills

Accomplishments

    Achieved the Q1 Core Value Award in 2022 for Camaraderie.

Timeline

Implementation Supervisor

Priority Technology Holdings
12.2022 - 07.2025

Senior Technical Account Administrator

Priority Technology Holdings
08.2021 - 12.2022

Senior POS Technical Specialist / Client Services

Priority Technology Holdings
01.2004 - 08.2021

Technical Support Representative

Abanco LLC
08.2002 - 01.2004

File Build Specialist

Concord EFS
08.1998 - 08.2002

Some College (No Degree) -

College of DuPage

High School Diploma -

Wheaton Warrenville South High School

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Tim Wawrzyniak