Tikyra Jackson
Bellwood
Summary
Results-driven Admissions Representative known for high productivity and efficiency in task completion. Specialize in student recruitment strategies, communication excellence, and data management skills. Excel at interpersonal negotiation, problem-solving, and time management to achieve enrollment goals and provide outstanding applicant support.
Overview
14
14
years of professional experience
Work History
Admissions Representative
Lincoln College of Technology
Melrose Park
2024.08 - Current
- Thoroughly reviewed admissions applications and evaluated credentials to approve students for enrollment.
- Responded promptly to all requests from current or potential students regarding admissions policies or procedures.
- Organized campus tours for prospective students and parents.
- Advised students throughout admissions process and assisted with questions or concerns about completing and submitting specific forms and documents.
Letter Carrier
United States Post Office
2022.12 - 2024.07
- Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
- Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
- Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
- Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
Branch Manager
Lend Nation
2018.11 - 2022.11
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Client Service Representative
USDTL
2016.07 - 2018.11
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
Call Center Representative
Amazon
2015.07 - 2016.06
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
Customer Service Representative
Target
2011.02 - 2015.06
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Maintained organized, presentable merchandise to drive continuous sales.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases..
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Education
Bachelor Of Business Administration -
North Eastern University
Chicago, IL2017
Skills
- Customer retention
- Account management
- Staff management
- Excels in team leadership
- Customer Service
- Banking
- Loan expertise
- Audit preparation
- Operations management
- Relationship building and management
- Data Entry
- Accounts Payable
Timeline
Admissions Representative
Lincoln College of Technology
2024.08 - Current
Letter Carrier
United States Post Office
2022.12 - 2024.07
Branch Manager
Lend Nation
2018.11 - 2022.11
Client Service Representative
USDTL
2016.07 - 2018.11
Call Center Representative
Amazon
2015.07 - 2016.06
Customer Service Representative
Target
2011.02 - 2015.06
Bachelor Of Business Administration -
North Eastern University