Tikva Alayo Danzinger
Security Analyst
Aventura
Summary
I'm Tikva alayo danzinger, a professional cybersecurity analyst with a burning passion for security. My journey into the cybersecurity landscape began with a fascination for the intricate web of digital threats and defenses when working as a technical email support. This passion led to attain a Google certification in cybersecurity, equipping me with the latest knowledge and skills needed to combat cyber threats effectively and protecting assets and keeping customer's data secure.
As I embark on the professional journey in the world of cybersecurity, I am a motivated security analyst seeking an entry-level cybersecurity position to apply my skills in Network security, security policy and organizational risk management.. I am currently in the final year as a Computer Science student, providing me with a solid educational foundation, while the Google certification has added a practical edge to my skill set.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Front End Developer
Freelance Web Design And Development
Miami
04.2022 - Current
- Coded using HTML, CSS and JavaScript to develop features for both mobile and desktop platforms.
- Researched emerging web technologies and trends for possible incorporation into sites.
- Produced websites compatible with multiple browsers.
- Designed and updated layouts to meet usability and performance requirements.
- Teamed on user-centric design strategy in translation of UX and business requirements into coded solutions.
- Consistently met project deadlines, with 98% on-time completion rate, ensuring timely project delivery to clients.
- Collaborated with stakeholders during development processes to confirm creative proposals and design best practices
- Advised internal users on web service capabilities, principles and protocols
Technical Email Support
Home Improvement Network
Aventura
08.2019 - 06.2021
- Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
- Assuring users about security and privacy of their data and assisting with any concerns related to data breaches or privacy settings.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Deployed problem solving, analytics and intuitive skills and offered productive solutions that met customer needs.
- Monitored system performance to identify potential issues.
- Prepared documentation for business analysts and updated client data.
- Helping users with problems related to account creation, login issues, password resets, and account security.
- Informing users about updates, new features, or changes in platform and addressing any questions or concerns related to these updates.
- Deployed problem-solving, analytics, and intuitive skills to offer productive solutions, achieving 90% customer satisfaction rate and reducing issue resolution time by 15%.
Customer Technical Support Analyst
IntelTechnical Customer Support
Kriyat Gat
02.2015 - 12.2018
- Developed and tested new product offerings prior to release to assist development team in bug identification
- Helped streamline repair processes and update procedures for support action consistency
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones, achieving 85% first-contact issue resolution rate.
- Analyzed Type issues to identify troubleshooting methods needed for quick remediation.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Researched product and issue resolution tactics to address customer concerns.
- Assisted with updating technical support best practices for use by team.
- Monitored systems in operation and quickly troubleshot errors.
Education
Bachelor of Science - Computer Science
University of The People
Pasadena, CA 02.2021 - Current
Bootcamp - Web Development
SheCodes Bootcamp
Online 03.2022 - 08.2022
Associate of Arts - Architecture
Shenkar College of Engineering And Design
Israel 10.2012 - 08.2014
Skills
Secutiry mindset
Certification
Certified Web development - SheCodes coding bootcamp
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Cybersecurity Analyst - Google certification
09-2023
Front End Developer
Freelance Web Design And Development
04.2022 - Current
Certified Web development - SheCodes coding bootcamp
03-2022
Bootcamp - Web Development
SheCodes Bootcamp
03.2022 - 08.2022
Bachelor of Science - Computer Science
University of The People
02.2021 - Current
Technical Email Support
Home Improvement Network
08.2019 - 06.2021
Customer Technical Support Analyst
IntelTechnical Customer Support
02.2015 - 12.2018
Associate of Arts - Architecture
Shenkar College of Engineering And Design
10.2012 - 08.2014
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