Tiffany N. Franklin
Office Administrator III
Burnham,IL
Summary
Experienced administrative professional ready to drive operational efficiency and streamline office functions. Known for strong organizational skills, effective communication, and team collaboration. Expertise includes managing schedules, coordinating meetings, and handling correspondence. Adaptable and reliable, with focus on achieving results in fast-paced environment.
Overview
6
6
years of professional experience
Work History
Office Administrator III
State of Illinois-Department of Human Services
Chicago, Illinois
08.2025 - Current
- Monitors the activities of the clerical staff in the financial and files unit.
- Serves as a working supervisor over the financial unit to ensure proper maintenance of employee records as well as customer applications.
- Serves as Office manager in their absence
- Meets and confers with program staff in the local office daily to discuss production and resolves operational problems.
- Meets with newly assigned clerical employees and determines duties to be performed within the office.
- Approve employee time off requests as well as prepare, complete and sign off on employee evaluations.
Office Coordinator
State Of Illinois Department Of Human Services
Homewood, IL
11.2023 - 07.2025
- Prepares and keyboards documents which impact program policies and procedures, as well as confidential documents related to performance of unit personnel.
- Develops and provides comprehensive complex database reports, utilizing extensive knowledge and understanding of multiple software programs, which include highly confidential data for distribution to workers.
- Identifies unique or complex situations requiring specialized assistance.
- Prepares correspondence using Department-authorized forms to inform workers of pertinent information needing to be assessed and returned to Department for review.
- Attends staff development and training sessions to enhance knowledge and expertise.
Office Associate II
State Of Illinois-Department Of Human Services
Blue Island, Illinois
12.2022 - 10.2023
- Organized, stored and retrieved files to enhance daily operations and support customer needs.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Medical Office Associate
University Of Illinois Psychiatry Center
Chicago, IL
05.2022 - 11.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Ensured compliance with HIPAA regulations through diligent management of patient information and strict adherence to confidentiality policies.
Medical Office Assistant
University Of Illinois At Chicago
Chicago, Illinois
11.2019 - 05.2022
- Performs hospital reception duties, including greeting and proper identification of patients.
- Operates office equipment such as copiers, fax machines, and scanners.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
Education
Bachelor of Arts - Sociology
Chicago State University
Chicago, IL05-2027
Associate of Applied Science - Sociology
South Suburban College of Cook County
South Holland, IL05-2024
Skills
- Office Administration
- Administrative Support
- Office Management
- Customer Service
- Schedule Coordination
- Cross-Functional Collaboration
- Correspondence Management
- Project Coordination
- File maintenance
- Spreadsheet development
- Customer relationship management (CRM)
- Inventory management
Affiliations
- Holdin You Down Inc. NFP
- Patricia's Place NFP
- Order of the Eastern Stars
Timeline
Office Administrator III
State of Illinois-Department of Human Services
08.2025 - Current
Office Coordinator
State Of Illinois Department Of Human Services
11.2023 - 07.2025
Office Associate II
State Of Illinois-Department Of Human Services
12.2022 - 10.2023
Medical Office Associate
University Of Illinois Psychiatry Center
05.2022 - 11.2022
Medical Office Assistant
University Of Illinois At Chicago
11.2019 - 05.2022
Bachelor of Arts - Sociology
Chicago State University
Associate of Applied Science - Sociology
South Suburban College of Cook County
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