Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiffany Vernell

Chicago Ridge

Summary

Dynamic General Manager with a proven track record at Big Willies Bar & Grill, excelling in operations management and team building. Enhanced workflow efficiency through strategic process improvements and staff training initiatives. Skilled in inventory control and customer relations, driving significant improvements in service quality and operational performance.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

General Manager

Big Willies Bar&Grill
01.2021 - Current
  • Assisted in daily operations to enhance workflow efficiency and team collaboration.
  • Supported staff training initiatives, ensuring understanding of company policies and procedures.
  • Maintained inventory accuracy through regular audits and coordinated supply management.
  • Implemented process improvements to streamline operational tasks and reduce delays.
  • Contributed to scheduling efforts, optimizing resource allocation across departments.
  • Engaged in continuous learning of industry standards and best practices for operational excellence.

Managing Bartender

Reynolds Bar
05.2024 - 08.2025
  • Supervised bar operations, ensuring compliance with health and safety regulations.
  • Trained and mentored new staff on cocktail preparation and customer service standards.
  • Developed seasonal drink menus, enhancing customer experience and driving sales growth.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Monitored bar performance metrics, identifying areas for process improvement and efficiency gains.

Owner/Operator Lounge

Sugar Hill Bar&Grill
02.2016 - 08.2020
  • Developed and implemented operational strategies to enhance business efficiency and customer satisfaction.
  • Managed daily financial operations, including budgeting, forecasting, and expense tracking.
  • Trained and mentored staff in best practices, improving service quality and team performance.
  • Established vendor relationships to optimize supply chain processes and reduce costs.
  • Designed marketing campaigns that increased brand visibility and customer engagement.
  • Ensured compliance with industry regulations through regular audits and process improvements.
  • Managed day-to-day business operations.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Education

Bachelor of Science - Nursing

Northern Illinois University
Dekalb, IL
06-1992

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Customer relations
  • Relationship building
  • Staff training
  • Inventory control
  • Customer relationship management
  • Staff supervision
  • Employee scheduling
  • Administrative skills
  • Motivation
  • Team training and development

Certification

ILLINOIS BASSET CERTIFICATION

ILLINOIS FOOD HANDLERS CERTIFICATION

CERTIFIED FOOD PROTECTION MANAGER

Timeline

Managing Bartender

Reynolds Bar
05.2024 - 08.2025

General Manager

Big Willies Bar&Grill
01.2021 - Current

Owner/Operator Lounge

Sugar Hill Bar&Grill
02.2016 - 08.2020

Bachelor of Science - Nursing

Northern Illinois University

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Tiffany Vernell