Tiffany Robinson
Aurora,IL
Summary
Recent graduate with foundational knowledge in Registered Nursing and hands-on experience gained through clinicals. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared and excited to start career in nursing and make meaningful contributions with commitment and drive.
Overview
12
12
years of professional experience
Work History
Patient Access Specialist
Northwestern Memorial Hospital
11.2023 - Current
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Team Leader
Transitions Care
01.2023 - 10.2023
- Supported the management of the day-to-day operations of the call center.
- Coordinated the development and implementation of training and testing material.
- Coached team members on challenging customer services issues and quarterly performance reviews.
- Prepared work schedules and ensured significant coverage.
- Assisted with implementing zoom contact center in the workplace and training employees on the new call handling procedures.
Patient Care Coordinator
Transitions Care
07.2022 - 01.2023
- Answered and routed all incoming calls for hospice care, palliative care, primary care, and durable medical equipment.
- Ensured all calls are addressed according to standards within the organization.
- Maintained professional and used critical thinking when handling challenging obstacles at work.
- Navigated multiple technology platforms to ensure every call was addressed appropriately and timely.
Student Support Advisor
Chamberlain University
01.2021 - 09.2022
- Supported the student by answering questions related to their degree plan and provided students a variety of registration options.
- Advised students on their financial aid eligibility and explored different payment options.
- Practiced one call resolution with a high level of discretion and remained knowledgeable of current Title IV policies and procedures.
- Collaborated with other departments to deliver an optimal student experience
- Reviewed new and continuing student accounts on a regular basis to advise students academically and financially
- Coached students to explore different options to overcome obstacles could prevent graduation.
- Utilized appropriate systems to track enrollment and service the student
Patient Care Coordinator
Vitas Healthcare
05.2018 - 04.2020
- Kept a daily schedule for all registered nurses and physicians
- Dispatched staff according to patient medical needs
- Established, maintained, and closed patient charts in an orderly manner
- Handled all patient care data entry and performed receptionist duties as required
- Faxed patient’s medical records and case sheets to the requesting party
- Facilitated communication between patient and registered nurse
Claims Technician
The Hartford
02.2016 - 09.2016
- Entered, transcribed, and stored claim information in written and electronic formats
- Completed general office duties including copying, faxing, printing and distributing mail
- Noted all changes to account including correspondence and medical records that was received
- Prepared claim documents and correspondence for lawyers who requested the information
- Displayed time management by prioritizing and accomplishing daily work responsibilities
- Handled confidential information while following the procedures set in place by the company
- Learned new claim processes quarterly through interactive computer programs and training
Claims Customer Care Specialist
The Hartford
01.2015 - 01.2016
- Reviewed claim accounts to answer questions related to medical and indemnity payments
- Assisted with lien calls by determining if the claim has settled and is ready to negotiate
- Communicated with injured workers, providers, and adjusters through telephone and email
- Navigated through multiple computer systems and explained authorization of medical treatment to medical providers
- Interpreted and explained workers' compensation laws and the company guidelines
- Served as a liaison between medical providers, injured workers, and adjusters
Admissions Advisor
Colorado Technical University
04.2014 - 08.2014
- Completed admissions paperwork for new students
- Responded appropriately to student’s questions and concerns
- Received numerous high customer satisfaction ratings from students
- Cooperatively worked with coworkers on team projects related to increasing enrollment
- Connected with each student by building rapport and fulfilling established commitments
Education
Associate of Science - Registered Nurse
Waubonsee Community College
Bachelors - Business Administration
Governors State University
Skills
- Clear verbal and written skills
- Strong Patient Advocate
- Strategic critical thinking
- Effective team collaboration
- Empathetic communication
- Effective time management
- Responsive to new challenges
Timeline
Patient Access Specialist
Northwestern Memorial Hospital
11.2023 - Current
Team Leader
Transitions Care
01.2023 - 10.2023
Patient Care Coordinator
Transitions Care
07.2022 - 01.2023
Student Support Advisor
Chamberlain University
01.2021 - 09.2022
Patient Care Coordinator
Vitas Healthcare
05.2018 - 04.2020
Claims Technician
The Hartford
02.2016 - 09.2016
Claims Customer Care Specialist
The Hartford
01.2015 - 01.2016
Admissions Advisor
Colorado Technical University
04.2014 - 08.2014
Bachelors - Business Administration
Governors State University
Associate of Science - Registered Nurse
Waubonsee Community College