Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Richards

Orlando

Summary

Accomplished professional with a proven track record in customer service and sales, notably at JetBlue, where I enhanced passenger satisfaction and safety. Skilled in emergency response coordination and conflict resolution, I consistently exceed expectations through strategic sales plans and effective team collaboration. My dedication to hospitality service expertise and strong work ethic has consistently driven success and customer loyalty.

Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.

Overview

14
14
years of professional experience

Work History

Flight Attendant

JetBlue
05.2023 - Current
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.

Sales Representative

Hilton Grand Vacations Club
01.2017 - 02.2020
  • Expanded customer base through cold calling, networking, and relationship building.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.

Sales Associate

Microsoft
01.2015 - 01.2016
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Sales Associate/Stock Associate

The Children’s Place
01.2011 - 01.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Education

High School Diploma -

Freedom High School
Orlando, FL
04-2011

Skills

  • Customer service
  • Strong work ethic
  • Attention to detail
  • First aid
  • Team collaboration
  • Professional appearance
  • Public speaking
  • Hospitality service expertise
  • Food and beverage service
  • Reliability and punctuality
  • Problem-solving
  • Emergency response coordination

Timeline

Flight Attendant

JetBlue
05.2023 - Current

Sales Representative

Hilton Grand Vacations Club
01.2017 - 02.2020

Sales Associate

Microsoft
01.2015 - 01.2016

Sales Associate/Stock Associate

The Children’s Place
01.2011 - 01.2015

High School Diploma -

Freedom High School

Similar Profiles

CREATE PROFILE
Tiffany Richards