Tiffany Mercado
Chicago
Summary
Compassionate and dependable B.A. Psychology candidate with experience supporting children in an educational setting. Certified in Psychological First Aid with strong communication, crisis support, and interpersonal skills. Bilingual in English and Spanish with a demonstrated ability to create supportive environments for individuals from diverse backgrounds.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Instructional Assistant
Concordia University Chicago Education Center
River Forest
09.2023 - 08.2024
- Facilitated student engagement in learning tasks, addressing individual educational needs.
- Guided special needs students in overcoming academic and social challenges.
- Assisted teachers in providing accommodations for students who need additional support.
- Observed and documented student behavior and engagement to inform instructional adjustments.
- Implemented behavior management strategies designed by the teacher or behavioral specialist.
Education
Bachelor of Arts - Psychology
Concordia University Chicago
River Forest, IL05-2027
Skills
- Active listening and communication
- Bilingual communication
- Team Collaboration
- Organization and attention to detail
- Time management
- Conflict resolution
- Interpersonal Skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Psychological First Aid (PFA)
Timeline
Instructional Assistant
Concordia University Chicago Education Center
09.2023 - 08.2024
Bachelor of Arts - Psychology
Concordia University Chicago