Tiffany McQuien
Wheeling
Summary
Dynamic professional excelling in customer service and team collaboration. Proven ability to enhance operational efficiency through meticulous data entry and effective client communication. Recognized for developing training programs that improved staff performance and client satisfaction, while maintaining high standards in sensitive information handling.
Strong focus on collaboration and adapting to changing needs ensuring an effective team dynamics and smooth operations.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Wright-Way Rescue
04.2025 - 10.2025
- Welcomed visitors with a friendly demeanor and provided information about services offered.
- Managed incoming mail and packages, ensuring timely distribution to staff members.
- Organized and maintained filing systems for records and documents, enhancing retrieval efficiency.
- Coordinated with team members to streamline appointment scheduling processes.
- Helped clients complete necessary medical forms and documentation for their pets.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Handled financial transactions while adhering to company policies regarding payment collection.
- Provided support to medical staff, assisting with various tasks as needed.
Veterinary Assistant
EVS Pet Urgent Care
08.2023 - 10.2025
- Assisted doctors with patient examinations, ensuring accurate data collection and thorough assessments.
- Provided support in surgical procedures by preparing instruments and maintaining sterile environments.
- Monitored animal vital signs and behavior during examinations to aid in diagnosis and treatment decisions.
- Handled and restrained animals safely to minimize stress during examinations and procedures.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Conducted routine cleaning and maintenance of clinic equipment to uphold safety and hygiene standards.
- Collaborated with team members to improve workflow efficiency in high-pressure situations.
- Scheduled appointments and managed client communications to enhance customer satisfaction and service delivery.
- Assisted in laboratory procedures by preparing samples and maintaining accurate records of results.
Board and Train Manager
Your Dog's Guru
06.2020 - 08.2023
- Developed customized training programs for dogs, enhancing obedience and behavioral skills.
- Coordinated schedules for board and train sessions, optimizing resource allocation and client satisfaction.
- Implemented process improvements that streamlined training workflows, increasing efficiency across operations.
- Led team meetings to discuss training methods, fostering collaboration and sharing best practices among staff.
- Established relationships with dog owners, providing guidance and support throughout training processes.
- Trained new employees on company policies, procedures, and training techniques, ensuring consistent service delivery.
- Supervised day-to-day operations, ensuring adherence to safety protocols and high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Associate of Applied Science - Veterinary Science
Purdue University
West Lafayette, IN08-2028
Skills
- Customer service
- Attention to detail
- Data entry
- Team collaboration
- Sensitive information handling
- Client communication
- Animal behavior
- Medical record-keeping
- Team leadership
- Decision-making
- Staff management
Timeline
Front Desk Receptionist
Wright-Way Rescue
04.2025 - 10.2025
Veterinary Assistant
EVS Pet Urgent Care
08.2023 - 10.2025
Board and Train Manager
Your Dog's Guru
06.2020 - 08.2023
Associate of Applied Science - Veterinary Science
Purdue University