Tiffany J. Haynes
Hanover Park,IL
Summary
Organized and detail-oriented Administrative and Service Coordinator with extensive experience in manufacturing administration, dispatching, accounts payable/receivable, B2B collections, payroll, and customer service. Skilled in QuickBooks Enterprise, Microsoft Office Suite, and multiple ERP/CRM platforms to streamline invoicing, collections, inventory management, parts ordering, and logistics. Recognized for strong problem-solving skills, multitasking abilities, and delivering exceptional customer support while maintaining accuracy and compliance in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Service Coordinator / AP/AR / Dispatcher / Payroll Specialist
Facility Solutions Group
12.2023 - Current
- Prepare and send customer quotes; process invoices and purchase orders using QuickBooks Enterprise.
- Order parts, confirm pricing, and coordinate shipments to meet customer requirements.
- Track shipping and delivery status, communicating updates directly with customers.
- Package small items and assist in warehouse inventory management.
- Dispatch and schedule technicians for daily service and repair needs.
- Manage accounts receivable collections, process payments, and deposit checks.
- Process weekly payroll (including overtime, prevailing wage, and reimbursements) using internal systems.
- Maintain compliance with safety standards, transportation regulations, and company documentation.
- Utilize COINS, GUI, and Microsoft Dynamics 365 for work orders, payroll entry, and reporting.
Remote Field Traffic Controller / Universal Representative
Comcast
09.2015 - 03.2023
- Prioritized and dispatched 20–50 technicians daily for service and installation requests.
- Researched and resolved customer billing, sales, and service issues while minimizing escalations.
- Monitored schedules, adjusted routes, and ensured customer communication on service timelines.
- Performed end-of-day reporting and entered data across multiple workforce management tools.
- Supported logistics coordination, including late call management, cancellations, and reschedules.
Wholesale Billing Representative
Allstate Roadside Services (Kelly Services)
02.2012 - 09.2015
- Processed and billed invoices for providers and impounds; corrected discrepancies and ensured timely payments.
- Maintained accurate records of rejected invoices and followed up to resolve outstanding issues.
- Handled provider communications regarding payouts, refunds, and credits.
- Reviewed and solved account and billing discrepancies.
- Assessed accounts for payment status and reached out to customers.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Kept vendor files accurate and up-to-date to expedite payment processing.
Supervisor
HEART Financial Services
08.2008 - 10.2011
- Supervised 15–20 employees daily, monitoring call quality and providing coaching and training.
- Handled escalated customer issues and ensured timely resolution of service and billing concerns.
- Led team meetings, trained new hires, and presented monthly performance reviews.
- Managed business-to-business collections, negotiating payment arrangements, resolving disputes, and reducing outstanding balances.
Education
GED -
Wilbur Wright College
Chicago, IL09-2013
High School -
Maine East High School
Park Ridge, IL05-2000
Skills
- ERP/CRM: QuickBooks Enterprise, SAP Solution Manager, Salesforce, Microsoft Dynamics 365, COINS, GUI
- Payroll/HR: Workday, Paycom, SAP Concur, Oracle Applications (ESS)
- Productivity Tools: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Access)
- Dispatch/Logistics Systems: CIMS, Mobile Dispatch, Pragma CAD, I2K, CATS, AS400
- Typing speed: 50 WPM 10-Key proficiency
Core Competencies
- Quoting, Invoicing & Purchase Orders (QuickBooks Enterprise)
- Parts Ordering & Pricing Research
- Accounts Receivable & B2B Collections
- Customer Service & Direct Communication
- Logistics & Shipping Coordination (Import/Export)
- Warehouse Inventory & Packaging Support
- Payroll & Employee Support (Workday, Paycom)
- ERP/CRM Systems: QuickBooks, Salesforce, SAP, Dynamics 365, COINS, GUI
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Timeline
Service Coordinator / AP/AR / Dispatcher / Payroll Specialist
Facility Solutions Group
12.2023 - Current
Remote Field Traffic Controller / Universal Representative
Comcast
09.2015 - 03.2023
Wholesale Billing Representative
Allstate Roadside Services (Kelly Services)
02.2012 - 09.2015
Supervisor
HEART Financial Services
08.2008 - 10.2011
GED -
Wilbur Wright College
High School -
Maine East High School
Similar Profiles
Taylor MillerTaylor Miller
Journeyman Electrician at Facility Solutions GroupJourneyman Electrician at Facility Solutions Group
Lucas KimLucas Kim
Recruiting & HR System’s Administrator at Facility Solutions GroupRecruiting & HR System’s Administrator at Facility Solutions Group
Kevin DisciorioKevin Disciorio
Journeyman Electrician at Facility Solutions GroupJourneyman Electrician at Facility Solutions Group
GARVI KOTHARIGARVI KOTHARI
Medical Intensive Care Registered Nurse at UI HealthMedical Intensive Care Registered Nurse at UI Health
Rodolfo VargasRodolfo Vargas
Warehouse Supervisor at Creative Werks LLCWarehouse Supervisor at Creative Werks LLC