Tiffany J. Haynes
Hanover Park,IL
Summary
Organized and detail-oriented Administrative and Service Coordinator with extensive experience in manufacturing administration, dispatching, accounts payable/receivable, B2B collections, payroll, and customer service. Skilled in QuickBooks Enterprise, Microsoft Office Suite, and multiple ERP/CRM platforms to streamline invoicing, collections, inventory management, parts ordering, and logistics. Recognized for strong problem-solving skills, multitasking abilities, and delivering exceptional customer support while maintaining accuracy and compliance in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Service Coordinator / AP/AR / Dispatcher / Payroll Specialist
Facility Solutions Group
12.2023 - Current
- Prepare and send customer quotes; process invoices and purchase orders using QuickBooks Enterprise.
- Order parts, confirm pricing, and coordinate shipments to meet customer requirements.
- Track shipping and delivery status, communicating updates directly with customers.
- Package small items and assist in warehouse inventory management.
- Dispatch and schedule technicians for daily service and repair needs.
- Manage accounts receivable collections, process payments, and deposit checks.
- Process weekly payroll (including overtime, prevailing wage, and reimbursements) using internal systems.
- Maintain compliance with safety standards, transportation regulations, and company documentation.
- Utilize COINS, GUI, and Microsoft Dynamics 365 for work orders, payroll entry, and reporting.
Remote Field Traffic Controller / Universal Representative
Comcast
09.2015 - 03.2023
- Prioritized and dispatched 20–50 technicians daily for service and installation requests.
- Researched and resolved customer billing, sales, and service issues while minimizing escalations.
- Monitored schedules, adjusted routes, and ensured customer communication on service timelines.
- Performed end-of-day reporting and entered data across multiple workforce management tools.
- Supported logistics coordination, including late call management, cancellations, and reschedules.
Wholesale Billing Representative
Allstate Roadside Services (Kelly Services)
02.2012 - 09.2015
- Processed and billed invoices for providers and impounds; corrected discrepancies and ensured timely payments.
- Maintained accurate records of rejected invoices and followed up to resolve outstanding issues.
- Handled provider communications regarding payouts, refunds, and credits.
- Reviewed and solved account and billing discrepancies.
- Assessed accounts for payment status and reached out to customers.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Kept vendor files accurate and up-to-date to expedite payment processing.
Supervisor
HEART Financial Services
08.2008 - 10.2011
- Supervised 15–20 employees daily, monitoring call quality and providing coaching and training.
- Handled escalated customer issues and ensured timely resolution of service and billing concerns.
- Led team meetings, trained new hires, and presented monthly performance reviews.
- Managed business-to-business collections, negotiating payment arrangements, resolving disputes, and reducing outstanding balances.
Education
GED -
Wilbur Wright College
Chicago, IL09-2013
High School -
Maine East High School
Park Ridge, IL05-2000
Skills
- ERP/CRM: QuickBooks Enterprise, SAP Solution Manager, Salesforce, Microsoft Dynamics 365, COINS, GUI
- Payroll/HR: Workday, Paycom, SAP Concur, Oracle Applications (ESS)
- Productivity Tools: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Access)
- Dispatch/Logistics Systems: CIMS, Mobile Dispatch, Pragma CAD, I2K, CATS, AS400
- Typing speed: 50 WPM 10-Key proficiency
Core Competencies
- Quoting, Invoicing & Purchase Orders (QuickBooks Enterprise)
- Parts Ordering & Pricing Research
- Accounts Receivable & B2B Collections
- Customer Service & Direct Communication
- Logistics & Shipping Coordination (Import/Export)
- Warehouse Inventory & Packaging Support
- Payroll & Employee Support (Workday, Paycom)
- ERP/CRM Systems: QuickBooks, Salesforce, SAP, Dynamics 365, COINS, GUI
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Timeline
Service Coordinator / AP/AR / Dispatcher / Payroll Specialist
Facility Solutions Group
12.2023 - Current
Remote Field Traffic Controller / Universal Representative
Comcast
09.2015 - 03.2023
Wholesale Billing Representative
Allstate Roadside Services (Kelly Services)
02.2012 - 09.2015
Supervisor
HEART Financial Services
08.2008 - 10.2011
GED -
Wilbur Wright College
High School -
Maine East High School