Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiffany Higgins

Batavia

Summary

Meticulous professional with substantial expertise in management, financial analysis, and team leadership. Recognized for successfully training teams and executing operational enhancements that boost efficiency and elevate customer satisfaction.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Bar Manager

Bulldog's Cellar Bar & Grill
Batavia
01.2022 - Current
  • Maintained inventory levels and ordered supplies to meet operational needs.
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
  • Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
  • Created promotional materials such as flyers or posters & maintained company website

Financial Solutions Advisor

Merrill
Rolling Meadows
04.2017 - 07.2021
  • Educated clients on various financial products and services.
  • Processed transactions related to stocks, bonds, mutual funds, and annuities accurately and efficiently.
  • Maintained accurate records of all client interactions, including notes of meetings held, documents provided and reviewed, or decisions taken.
  • Advised clients on retirement planning strategy such as 401, Roth IRA, ensuring compliance with federal regulations.
  • Identified cross selling opportunities for additional financial services or products.
  • Assumed leadership responsibility by providing first-response assistance to management during conflicts

Retail Sales Manager

AT&T
Wheaton
10.2010 - 03.2017
  • Managed store operations to enhance customer experience and satisfaction using KPIs and market reports.
  • Trained and developed sales team to improve product knowledge and service skills.
  • Conducted regular performance evaluations to guide staff development and training needs.
  • Managed staffing schedules, interviewed potential employees, and provided training for new hires.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Lead market and store initiatives to comply with auditing procedures.

Education

High School Diploma -

Geneva Community High School
Geneva, IL
01-2007

Skills

  • Management and team leadership
  • Microsoft and Google Suite
  • Organization and detail-oriented
  • Sales forecasting and development
  • Risk management
  • Customer experience and retention

Certification

  • Series SIE
  • Series 7
  • Series 66

Timeline

Bar Manager

Bulldog's Cellar Bar & Grill
01.2022 - Current

Financial Solutions Advisor

Merrill
04.2017 - 07.2021

Retail Sales Manager

AT&T
10.2010 - 03.2017

High School Diploma -

Geneva Community High School
Tiffany Higgins