Tiffany Higgins
Batavia
Summary
Meticulous professional with substantial expertise in management, financial analysis, and team leadership. Recognized for successfully training teams and executing operational enhancements that boost efficiency and elevate customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bar Manager
Bulldog's Cellar Bar & Grill
Batavia
01.2022 - Current
- Maintained inventory levels and ordered supplies to meet operational needs.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Created promotional materials such as flyers or posters & maintained company website
Financial Solutions Advisor
Merrill
Rolling Meadows
04.2017 - 07.2021
- Educated clients on various financial products and services.
- Processed transactions related to stocks, bonds, mutual funds, and annuities accurately and efficiently.
- Maintained accurate records of all client interactions, including notes of meetings held, documents provided and reviewed, or decisions taken.
- Advised clients on retirement planning strategy such as 401, Roth IRA, ensuring compliance with federal regulations.
- Identified cross selling opportunities for additional financial services or products.
- Assumed leadership responsibility by providing first-response assistance to management during conflicts
Retail Sales Manager
AT&T
Wheaton
10.2010 - 03.2017
- Managed store operations to enhance customer experience and satisfaction using KPIs and market reports.
- Trained and developed sales team to improve product knowledge and service skills.
- Conducted regular performance evaluations to guide staff development and training needs.
- Managed staffing schedules, interviewed potential employees, and provided training for new hires.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Lead market and store initiatives to comply with auditing procedures.
Education
High School Diploma -
Geneva Community High School
Geneva, IL01-2007
Skills
- Management and team leadership
- Microsoft and Google Suite
- Organization and detail-oriented
- Sales forecasting and development
- Risk management
- Customer experience and retention
Certification
- Series SIE
- Series 7
- Series 66
Timeline
Bar Manager
Bulldog's Cellar Bar & Grill
01.2022 - Current
Financial Solutions Advisor
Merrill
04.2017 - 07.2021
Retail Sales Manager
AT&T
10.2010 - 03.2017
High School Diploma -
Geneva Community High School
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