Tiffany Cronin

· Establish strong relationships with sales teams and internal associates through effective communication.

• Communicate with sales and client to collect data throughout complex sales process.
• Manage deal approval processes among sales, finance, underwriting, and legal teams to expedite closures.
• Facilitate generation of sales contracts, signing process of deals through CLM system, track execution, and audit accuracy for closing.
• Effectively support standard sales process guidelines from client acceptance groups, legal and sales operations to ensure sales proposals are processed in accordance with stringent compliance and data integrity guidelines, including benefits, risk, credit, pricing, proposal, closed deal and other processes.
• Ensure timely and accurate handoff of closed deals to Implementation to facilitate smooth client on-boarding.
• Effectively use all necessary systems related to sales (i.e. MS Office Suite, Salesforce, My Totalsource, vRFP, GSW, eBIS, Enterprise, Concur, Ariba, eTime,).
• Coordinate sales activities across multiple teams to enhance collaboration.
• Ensure compliance with all applicable laws related to sales operations within the organization.
• Implement process improvements that enhanced efficiency within the department.
• Develop and deliver timely daily, weekly, monthly, and quarterly sales reports using CRM tool SFDC for team review and strategy sessions.
• Assist in onboarding and training new staff on sales processes and systems.
• Provide informal, formal, and on-the-job training as needed to sales team members.
• Facilitate meetings to discuss sales strategies and best practices with team members.
• Create marketing materials such as brochures, flyers, emails. for promotional activities.
• Adapt quickly to fast-paced sales environment, coordinating regional programs and training initiatives.
• Participate in special projects such as productivity studies, time analysis, creation of new processes and procedures as requested and identified.
• Dedicated to meeting the expectations and requirements of internal and external customers.
• Provide exceptional client service to all internal sales associates, clients, business partners and external clients.

• Streamlined DM and SD sales support to enhance process efficiency and data integrity.
• Managed client communications to facilitate smooth operations between sales representatives and clients.
• Organized sales data and maintained precise records in CRM systems for accurate reporting.
• Provided hands-on sales support for sales team, sales executive and regional sales management. This includes on-boarding new hires, de-provisioning associates, sales reporting, sales proposals and presentations.
• Effectively multitask the preparation of data files, collect client data, prepare reports, track multiple deals through complex sales process, reporting, and preparing proposals/presentations.
• Successfully managed prospect benefits data collection and submission to broker and ensures data integrity and compliance with TotalSource, broker and carrier guidelines.
• Executed client research using standard tools to prepare initial presentations, including credit reports.
• Developed comprehensive reports on sales activities to assist strategic decision-making efforts.
• Facilitated training for new sales staff on processes and tools to ensure operational readiness.
• Prepared monthly reports detailing sales activities, revenue, expenses, and key metrics for review.
• Initiated standardized processes for compliance with business rules while driving sales initiatives.
• Conducted National Sales Coordinator training sessions, serving as a primary mentor for new associates.
• Provide support and training to other SCs, including the creation of job aids and reference materials as requested by sales operations and management.
• Serve as primary mentor for new sales coordinators and ensure thorough and consistent training in standard sales process, compliance guidelines, systems and other necessary job functions and processes.

• Managed daily collection activities for assigned accounts receivable portfolio.
• Generated weekly reports detailing collection performance.
• Prepared monthly revenue reports to track financial progress.
• Maintained and updated customer record information for accuracy.
• Resolved credit and collections issues professionally, enhancing client relationships.
• Collaborated with sales managers on large dollar accounts to align strategies.
• Communicated issues promptly to ensure timely resolution.
• Completed all assigned duties and special projects within established deadlines.
• Managed collection processes for overdue accounts with effective communication strategies.
• Coordinated with internal teams to resolve account discrepancies and customer inquiries.
• Utilized billing software to track payments and update customer account statuses.
• Maintained accurate records of collection activities and communications with clients.
• Negotiated payment plans with customers in order to bring their accounts current.
• Reconciled customer accounts to identify delinquencies or disputes, documenting root causes.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.

• Managed daily collection activities for assigned accounts receivable portfolio.
• Collaborated with sales teams to resolve credit-related issues promptly.
• Monitored customer accounts for overdue payments and initiated follow-up actions.
• Developed and maintained relationships with customers to ensure prompt payments on accounts receivable.
• Ensured timely and accurate processing of all credit transactions.
• Created standard operating procedures and delivered training to credit personnel to improve operational efficiency.
• Reduced outstanding balances over 60 days by implementing strategic collection initiatives.
• Reviewed and approved all accounts receivable adjustments to ensure accuracy.
• Prepared weekly reports detailing collection activities and outcomes.
• Conducted credit risk analysis, determining client credit status based on Dun & Bradstreet reports.
• Established credit lines for clients with potential business exceeding $50,000.
• Executed collection efforts based on documented client interactions and communication records.
• Performed weekly collections calls to clients with overdue balances, fostering timely payments.

• Obtained client specifications and requests for billing through effective communication.
• Processed customer billing statements accurately and efficiently.
• Reviewed invoices for discrepancies and resolved issues promptly.
• Communicated with clients regarding billing inquiries and payment options.
• Assisted in training new staff on billing processing procedures and systems.
• Responded promptly to customer inquiries via phone or email.
• Created detailed reports on billing activities for management review.
• Processed invoices, payments, and adjustments to accounts.
• Processed personalized invoices for installment payments to enhance accuracy.
• Billed clients electronically via Forms Exchange-based websites for streamlined transactions.
• Prepared consolidated invoices per specifications for large nationwide clients, ensuring clarity.
• Researched billing errors and misapplied funds to support accounts receivable and credit departments.