Tiffany Cox
Kankakee
Summary
Compassionate and energetic professional with a track record of providing excellent customer service desiring to contribute to day-to-day operations within a dynamic healthcare organization. Motivated and resourceful professional with a reputation for quality, proficiency, and reliability seeking to transition medical education to the healthcare industry.
Overview
9
9
years of professional experience
Work History
Special Needs Bus Aide
Kankakee School District 111
07.2023 - Current
- Provide care for school aged children to and from school
- Follow all safety procedures
- Assist the primary instructor in delivering a diverse and enlightening curriculum while maintaining complacency with state mandates
- Instruct and monitor students in the use of and care of equipment and materials to prevent injuries and damage
- Provide extra assistance to students with special needs, such as non-english speaking students or those with physical and mental disabilities
- Communicated with bus driver to meet students' medical, physical and behavioral needs during transport.
Package Handler
Transformco Logistics
10.2022 - 09.2023
- Accurately read labels, verified numbers, memorized and carried out instructions
- Completed tasks in the required time limits with high levels of accuracy
- Documented product, packaging, and order information on specified forms and records
- Examined and inspected containers, materials, and products to ensure that packing specifications were met
- Removed completed or defective products or materials, placed them on moving equipment such as conveyors or in specified areas such as loading docks
Pharmacy Technician
CVS Pharmacy
02.2019 - 10.2022
- Entered insurance and demographic data into computer system, verified insurance coverage, operated cash register, processed transactions, and accepted payments
- Prepared prescriptions handled customer issues and complaints and carried-out duties in strict adherence to regulations and HIPAA privacy guidelines
- Provided excellent customer service by answering incoming telephone calls, responding to inquiries, and assisting customers at pharmacy counter
- Received and verified prescription information and accurately filled and processed prescriptions by calculating quantities and creating labels
- Worked well in a fast-paced environment and effectively managed time and priorities to meet deadlines
Childcare Provider
Childcare Resource & Referral
03.2016 - 03.2019
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
Pharmacy Technician
Walgreens Pharmacy
01.2018 - 02.2019
- Entered insurance and demographic data into computer system, verified insurance coverage, operated cash register, processed transactions, and accepted payments
- Prepared prescriptions, handled customer issues and complaints, and carried-out duties in strict adherence to regulations and HIPAA privacy guidelines
- Provided excellent customer service by answering incoming telephone calls, responding to inquiries, and assisting customers at pharmacy counter
- Received and verified prescription information and accurately filled and processed prescriptions by calculating quantities and creating labels
- Worked well in a fast-paced environment and effectively managed time and priorities to meet deadlines
Education
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
01.2025
Skills
- MS Excel
- MS Word
- MS PowerPoint
- Microsoft Office
- Typing Speed: 90 WPM
- Written and verbal communication
- Attention to detail
- Following directions
- Team player
- Able to work independently
- Confidentiality and privacy
Key Qualifications
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
Timeline
Special Needs Bus Aide
Kankakee School District 111
07.2023 - Current
Package Handler
Transformco Logistics
10.2022 - 09.2023
Pharmacy Technician
CVS Pharmacy
02.2019 - 10.2022
Pharmacy Technician
Walgreens Pharmacy
01.2018 - 02.2019
Childcare Provider
Childcare Resource & Referral
03.2016 - 03.2019
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
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