Tiffany Couch
Willisville
Summary
Efficient and organized Business Office Manager with an 8-year track record in office administration and billing services for health care organizations.
Overview
19
19
years of professional experience
Work History
Medical Receptionist
Memorial Hospital Chester Clinic
Chester, IL
09.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Business Office Manager
Three Springs Senior Living & Rehab
Chester, IL
01.2015 - 09.2023
- Processed and managed accounts payable, driving accuracy and on-time payment of vendor invoices.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Established and maintained filing systems to support office personnel.
- Supervised business office staff and administrators, driving office operations.
- Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
- Evaluated office processes to report opportunities for improvement to leadership.
- Delivered administrative support by conducting research, preparing reports and handling information requests.
- Performed human resources functions by conducting new hire orientation and administering benefits.
- Attended and participated in continuing educational programs to optimize job performance.
- Processed orders for equipment and supplies within budgetary guidelines to maintain inventory control.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Led team meetings to foster collaborative environment, improving cross-departmental communication and project outcomes.
- Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
- Developed and enforced office policies to ensure compliance with industry regulations, maintaining high standard of operational integrity.
Certified Nurse Aide
Three Springs Lodge Nursing Home
Chester, IL
06.2006 - 01.2015
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Recorded patient conditions and vital signs before and after medical operations.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Used mobility devices to transport patients.
- Supported non-ambulatory residents in range of motion exercises.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Education
Some College (No Degree) - Certified Nursing Assistant
Beck School of Practical Nursing
Red Bud, ILAssociate of Science - Nursing
John A Logan College
Carterville, IL05.2006
Skills
- Human Resources Management
- Human Resources
- Payroll Management
- File and Data Retrieval Systems
- Office Administration
- Payroll and Budgeting
- Credit and Collections
- Records Management
- Electronic Medical Records (EMR) Systems
- Office Management
- Invoicing and Billing
- Administrative Support
- Account Reconciliation
- Accounts Payable and Receivable
- Expense Reporting
- Telephone etiquette
- Front desk operations
- HIPAA guidelines
- Electronic medical records
- Medical records management
- EMR / EHR
- Petty cash management
- Administrative support
- Office management
- Staff leadership
Education and Training
other,other
Timeline
Medical Receptionist
Memorial Hospital Chester Clinic
09.2023 - Current
Business Office Manager
Three Springs Senior Living & Rehab
01.2015 - 09.2023
Certified Nurse Aide
Three Springs Lodge Nursing Home
06.2006 - 01.2015
Some College (No Degree) - Certified Nursing Assistant
Beck School of Practical Nursing
Associate of Science - Nursing
John A Logan College