Tiffany Couch
Willisville
Summary
Efficient and organized Business Office Manager with an 8-year track record in office administration and billing services for health care organizations.
Overview
19
19
years of professional experience
Work History
Medical Receptionist
Memorial Hospital Chester Clinic
09.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Business Office Manager
Three Springs Senior Living & Rehab
01.2015 - 09.2023
- Processed and managed accounts payable, driving accuracy and on-time payment of vendor invoices.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Established and maintained filing systems to support office personnel.
- Supervised business office staff and administrators, driving office operations.
- Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
- Evaluated office processes to report opportunities for improvement to leadership.
- Delivered administrative support by conducting research, preparing reports and handling information requests.
- Performed human resources functions by conducting new hire orientation and administering benefits.
- Attended and participated in continuing educational programs to optimize job performance.
- Processed orders for equipment and supplies within budgetary guidelines to maintain inventory control.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Led team meetings to foster collaborative environment, improving cross-departmental communication and project outcomes.
- Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
- Developed and enforced office policies to ensure compliance with industry regulations, maintaining high standard of operational integrity.
Certified Nurse Aide
Three Springs Lodge Nursing Home
06.2006 - 01.2015
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Recorded patient conditions and vital signs before and after medical operations.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Used mobility devices to transport patients.
- Supported non-ambulatory residents in range of motion exercises.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Education
Some College (No Degree) - Certified Nursing Assistant
Beck School of Practical Nursing
Red Bud, ILAssociate of Science - Nursing
John A Logan College
Carterville, IL05.2006
Skills
- Human Resources Management
- Human Resources
- Payroll Management
- File and Data Retrieval Systems
- Office Administration
- Payroll and Budgeting
- Credit and Collections
- Records Management
- Electronic Medical Records (EMR) Systems
- Office Management
- Invoicing and Billing
- Administrative Support
- Account Reconciliation
- Accounts Payable and Receivable
- Expense Reporting
- Telephone etiquette
- Front desk operations
- HIPAA guidelines
- Electronic medical records
- Medical records management
- EMR / EHR
- Petty cash management
- Administrative support
- Office management
- Staff leadership
Education and Training
other,other
Timeline
Medical Receptionist
Memorial Hospital Chester Clinic
09.2023 - Current
Business Office Manager
Three Springs Senior Living & Rehab
01.2015 - 09.2023
Certified Nurse Aide
Three Springs Lodge Nursing Home
06.2006 - 01.2015
Some College (No Degree) - Certified Nursing Assistant
Beck School of Practical Nursing
Associate of Science - Nursing
John A Logan College
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