Tiffany Coleman
Taylorville
Summary
Professional employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Hardworking Custodian equipped with expert knowledge of cleaning equipment, products and techniques. Focuses on completing tasks quickly and with high quality standards in mind. Maintains sanitation levels in and around company facilities as set forth by company standards.
Professional with solid background in Janitorial Services prepared to bring efficiency and organization to any team. Known for strong collaboration skills and adaptability to changing needs. Reliable and results-driven, consistently ensuring high standards in all responsibilities.
Overview
15
15
years of professional experience
Work History
Office Specialist
Department of Healthcare and Family Services
11.2020 - Current
- Take calls from clients regarding their medical benefits pertaining to their Illinois Medicaid
- Take calls from Pharmacies to enter prior authorizations and over rides for client medications
- Take calls from Medical Providers to provide client eligibility and benefits
- Writing Non-billing Issues for clients who are not being helped with their medical benefits
- Sending Billing Issue forms to clients when they are being billed and their Medicaid is not being paid
- Sending Prior Authorization forms to providers , as well as checking to see if Prior Authorizations are approved or denied
- Provide clients with Providers in their area so they are able to utilize their Medicaid benefits
- Direct clients to appropriate department to assure they are properly assisted with their Medicaid benefits
- Assist Pharmacies using the PBMS system to see why claims are rejected and what type of over ride is needed to assist them in helping client receive their medications
- Training new employees who are hired to work at the facility
Office Specialist II
State of Illinois-Child Support Services
06.2020 - 11.2020
- Assisted custodial and non-custodial parents with their child support cases
- Assisted parents when their fishing, hunting or drivers license were suspended
- Wrote work orders and sent through to the proper departments to properly assist the clients
- Used the KIDS, IES and various state systems to properly look up accounts and give correct information
School Custodian
TCUSD#3
08.2016 - 06.2020
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Discarded cardboard boxes and trash in compactors and balers.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Checked and stocked inventory throughout facility to meet expected demands.
- Performed landscaping tasks and removed litter to maintain grounds.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Maintained accountability for building keys, master keys and access cards.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Set up and removed furniture, equipment and supplies required for meetings and special events.
- Notified building managers about needed repairs to maintain public safety.
- Stripped, sealed, finished and polished floors to maintain longevity and health.
- Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Serviced, cleaned and restocked restrooms.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Kept business entrances clean, tidy and professional in appearance.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Monitored building security and safety by locking doors or avoiding hazards.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Removed snow from sidewalks using snowplows, snow blowers or snow shovels.
Custodial Supervisor
Ameren Illinois
03.2010 - 08.2016
- Delegated work to staff, setting priorities and goals.
- Communicated with maintenance team on damages to repair.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Swept and damp-mopped private stairways and hallways.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Assigned specific tasks to individual team members and evaluated performance.
- Cleaned Ameren Gas Training and Call Centers top to bottom daily
- Scrubbed and Buffed all required floors
- Ordered and stocked all paper supplies for Ameren as well as all cleaning supplies through ESS and 4M cleaning companies
Education
Some College (No Degree) -
Lincolnland Community College
Skills
- Time management
- Attention to detail
- Scrubbed all High School floors every summer
- Cleaned homes and businesses for years
- Dependable worker
- Strong work ethic
- Enjoy cleaning and scrubbing floors
- Work well alone and with others
Education and Training
other
Timeline
Office Specialist
Department of Healthcare and Family Services
11.2020 - Current
Office Specialist II
State of Illinois-Child Support Services
06.2020 - 11.2020
School Custodian
TCUSD#3
08.2016 - 06.2020
Custodial Supervisor
Ameren Illinois
03.2010 - 08.2016
Some College (No Degree) -
Lincolnland Community College
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