Lekeyvia Drummond
Peoria
Summary
Dynamic manager with a proven track record at Citi Trends, excelling in strategic planning and conflict resolution. Adept at enhancing employee performance through targeted training and market analysis, driving significant improvements in team productivity and brand awareness. Committed to fostering a collaborative workplace culture while achieving company objectives.
Overview
6
6
years of professional experience
Work History
Manager
Citi Trends
Peoria
10.2024 - Current
- Developed and implemented strategic plans to achieve company objectives.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Trained employees on additional job positions to maintain coverage of roles.
- Analyzed market trends and competitor activity to inform business strategy.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Directed recruitment, hiring, and training of new staff members.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Housekeeper
Vside
Peoria
01.2021 - 06.2024
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Returned rooms to occupant-ready status to satisfy future guests.
- Responded to requests from guests regarding housekeeping needs.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Observed proper use of chemicals when cleaning various surfaces.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Communicated with customers about requests for additional supplies or cleaning services.
- Provided information about hotel services upon request from guests.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Sanitized all areas of the hotel lobby and public restrooms.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Ensured that all health standards were met during cleaning operations.
- Reported damage or theft of hotel property to management.
Cashier
Popeyes Chicken
East Peoria
01.2019 - 09.2021
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Helped with purchases and signed customers up for rewards program.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Worked closely with front-end staff to assist customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Collected payments and provided accurate change.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
High School Diploma -
Peoria Central High
1800 North St05-2010
Skills
- Strategic planning
- Conflict resolution
- Employee training
- Performance management
- Market analysis
- Project management
Timeline
Manager
Citi Trends
10.2024 - Current
Housekeeper
Vside
01.2021 - 06.2024
Cashier
Popeyes Chicken
01.2019 - 09.2021
High School Diploma -
Peoria Central High
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