Tiffany Bolen
Chicago
Summary
A detail-oriented professional of the law providing over 10 years of experience in public service, providing legal administration support and caseloads management.
Overview
14
14
years of professional experience
Work History
Paralegal II
Westside Justice Center Law Firm
03.2024 - Current
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Case Management & Trial Preparation
- Client Advocacy & Communication
- Legal Research & Compliance
- Courtroom & Hearing Support
- DOJ Accreditation for Immigration Representation
- Proficiency in Salesforce Case Management
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Edited and proofread legal documents to verify accuracy.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
Program Manager
National Youth Advocate Program
06.2023 - 12.2023
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Negotiated contracts with vendors, securing favorable terms that supported budgetary constraints.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Criminal History Examiner
Georgia Department of Early Care & Learning
02.2020 - 06.2023
- Performed high level legal administrative support to various statistical, financial and operational data analysis projects in support of management.
- Managed high volume caseloads, prioritizing tasks to meet strict deadlines while maintaining attention to detail.
- Conducted comprehensive reviews of complex applications, ensuring all necessary documentation was obtained before rendering a decision.
- Analyzed information gathered from investigations and reported findings.
- Maintained confidentiality and security of personal information to protect customer privacy.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
Deputy Court Clerk II
DeKalb County State Court Probation
07.2018 - 02.2020
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Drafted professional court correspondence to facilitate legal proceedings.
- Promoted public trust in the judicial system by providing exceptional customer service to individuals seeking assistance from the court clerk's office.
- Assisted judges with courtroom procedures, enabling smooth hearings and trials.
- Maintained high standards of professionalism while interacting with diverse populations, including litigants, attorneys, jurors, witnesses, law enforcement officers, and other court personnel.
Pretrial Officer
Arapahoe County Judicial Services
11.2012 - 04.2017
- Enhanced public safety by implementing effective supervision strategies for pretrial defendants.
- Managed caseload of 250-300 interviewing felony and misdemeanor defendants regarding bond and supervision for the court.
- Provided consistent follow-up with defendants under supervision, verifying adherence to imposed conditions while providing detailed reports for the court.
- Conducted interviews with defendants to gather critical information necessary for risk assessments and recommendations to the court.
Parole Hearing Officer
Idaho Commission of Pardons and Parole
10.2010 - 08.2012
- Produced detailed, narrative reports of investigations for the Parole Commission preserving the integrity and confidentiality of the report.
- Extensive investigation and research encompassing offenders' complete background from childhood to present day.
- Maintained legal compliance with federal and state laws, regulations, and guidelines.
- Obtained testimony from witnesses, victims, inmates, prosecutors, police departments and criminal courts.
- Coordinated and conducted administrative parole hearings in correctional facilities through face to face interviews, phone interviews or video conferencing.
- Analyzed evidence to formulate final recommendation for sentencing.
Education
Paralegal Certification - Legal Studies
Emory University
Atlanta, GA02-2020
Bachelor of Science - Criminal Justice/Sociology
Boise State University
Boise, ID08-2003
Skills
- Client communication
- Case Management
- Notary-Expires 2026
- Salesforce
- PayCom
- Proficient MS Office
- Odyssey, Benchmark
- Time Matters
- LexisNexis
- Legal research skills
Highlights
- Completion of Crisis Intervention Training
- Victim Empathy Certification Instructor for felony offenders.
- Volunteer with domestic violence shelters, youth at risk organizations with grant writing, legal and housing assistance for immigrants.
Timeline
Paralegal II
Westside Justice Center Law Firm
03.2024 - Current
Program Manager
National Youth Advocate Program
06.2023 - 12.2023
Criminal History Examiner
Georgia Department of Early Care & Learning
02.2020 - 06.2023
Deputy Court Clerk II
DeKalb County State Court Probation
07.2018 - 02.2020
Pretrial Officer
Arapahoe County Judicial Services
11.2012 - 04.2017
Parole Hearing Officer
Idaho Commission of Pardons and Parole
10.2010 - 08.2012
Paralegal Certification - Legal Studies
Emory University
Bachelor of Science - Criminal Justice/Sociology
Boise State University
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