Summary
Overview
Work History
Education
Certification
Timeline
Generic

Tiffany Biesaga

Schaumburg,IL

Summary

Mature individual offering a transferable skill set complimentary to the Administration job setting. Adapts easily to new situations, company cultures, and work processes. Honest and ethical employee eager to be considered for an open position for office administrative help. Authorized to work in the US for any employer

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Desk Supervisor

hyatt place
07.2022 - Current
  • Guest Check-In and Check-Out: Greeting guests as they arrive, assisting with check-in process, and processing check-outs efficiently.
  • Room Assignments: Allocating guest rooms, taking into consideration room preferences, availability, and special requests..
  • Handling reservations over phone, via email, or in person
  • Confirming reservations and making sure they are accurate in system.
  • Processing guest payments, including cash, credit cards, and other methods, and ensuring billing accuracy.
  • Managing distribution and collection of room keys and key cards, ensuring security and proper tracking.
  • Guest Services: Addressing guest requests, such as extra towels, room service orders, or maintenance issues, and coordinating with other hotel departments to fulfill these requests.
  • Record Keeping: Maintaining accurate records of guest interactions, reservations, payments, and other pertinent information in the hotel's system.
  • Managing multiple tasks simultaneously, especially during busy check-in/check-out times.
  • Problem Solving: Resolving guest issues and complaints promptly and professionally, or escalating them to higher management if necessary.
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities
  • Lead WOH associate
  • Colleague advantage
  • Opera
  • Reserve

Front Desk Host

Tempe Mission Palms Hotel
03.2022 - 06.2022
  • Check guest in and out
  • Water bottle room list
  • CC authorizations
  • Opera
  • Colleague advantage
  • Pre assign rooms
  • Maintain organized work space
  • Maintained a welcoming environment by keeping the lobby clean, organized, and well-stocked with necessary materials

Administrative Assistant/Receptionist

ASHELY FURNITURE
07.2021 - 01.2022
  • Check in Customers
  • Answering Phone Calls: Handle incoming phone calls, providing information, transferring calls to appropriate department or individual, and taking messages when necessary.
  • Customer Service: Assist customers who visit the distribution center by providing information about products, services, and helping with inquiries or issues.
  • Administrative Support: Perform general administrative tasks, such as data entry, filing, and managing office supplies.
  • Work extensively with Excel; Copy, file & send paperwork.
  • Appointment Scheduling: Schedule appointments for customers, delivery drivers, or other personnel as needed.
  • Mail and Package Handling: Receive, sort, and distribute incoming mail and packages
  • Prepare outgoing mail and shipments.
  • Record Keeping: Maintain records of visitors, deliveries, and other relevant information as required by company policies.
  • Coordination: Collaborate with various departments to ensure efficient operations and effective communication within the distribution center.
  • Multitasking: Often need to handle multiple tasks simultaneously, such as answering calls, assisting visitors, and managing administrative duties.
  • Send multiple emails daily

Barista and Cashier

Starbucks
09.2019 - 12.2020
  • Provide excellent customer service by greeting customers, taking orders, and ensuring their needs are met.
  • Prepare and serve coffee beverages according to Starbucks standards,
  • Tea and Beverage Preparation: Brew and serve a variety of teas and other
  • Prepare and serve food items, such as pastries, sandwiches, and snacks, as well as ensure food safety and presentation standards are met.
  • Order Accuracy: Ensure that customer orders are accurate, including any customizations or modifications.
  • Handle cash, credit cards, and mobile payments accurately and securely.
  • Maintain clean and organized work area, including regularly cleaning and sanitizing equipment and utensils.
  • Monitor inventory levels of coffee beans, syrups, milk, and other supplies, and restock as necessary.
  • Collaborate with other baristas and store staff to ensure smooth

Administrative Assistant

Glass Mountain Capital LLC
06.2019 - 09.2019
  • Create and put together work packets
  • File and scan paperwork
  • Fill envelopes
  • Send mail out efficiently
  • Work mainly with Word and Excel
  • Listen and Grade collectors calls
  • Organizing and maintaining records related to debt collection, such as contracts, agreements, and legal documents.
  • Managing invoices and billing processes for agency's services to clients.
  • Providing general administrative support, such as filing, handling mail, and managing office supplies.

Education

High School Diploma -

Bartlett Highschool
Bartlett, IL
01.2018

Certification

Driver's License

Food handlers

Bassets

Timeline

Front Desk Supervisor

hyatt place
07.2022 - Current

Front Desk Host

Tempe Mission Palms Hotel
03.2022 - 06.2022

Administrative Assistant/Receptionist

ASHELY FURNITURE
07.2021 - 01.2022

Barista and Cashier

Starbucks
09.2019 - 12.2020

Administrative Assistant

Glass Mountain Capital LLC
06.2019 - 09.2019

High School Diploma -

Bartlett Highschool

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Tiffany Biesaga