Tiffanie Townsend
WESTSIDE CHILDREN’S THERAPY
Tinley Park,IL
1
Certification
22
years of professional experience
Dedicated Registered Behavior Technician (RBT) with over 20 years of experience supporting children across educational and healthcare settings. Expertise in implementing behavior intervention strategies, fostering inclusive classroom environments, and collaborating with multidisciplinary teams. Committed to enhancing students' academic, behavioral, and social outcomes while promoting independence.
Work History
Registered Behavior Technician (RBT)
5 Months- Implement individualized behavior intervention plans (BIPs) under BCBA supervision.
- Provide one-on-one ABA therapy for children with autism and developmental disabilities.
- Collect, analyze, and document behavioral data.
- Teach communication, social, academic, and daily living skills.
- Collaborate with teachers, parents, and clinical teams to support student progress.
- Promote positive behaviors using evidence-based interventions and reinforcement strategies.
Health Concierge
1 Year 1 Month- Educated members on healthcare coverage and available resources, empowering them to make informed healthcare decisions.
- Assisted members with health benefits, eligibility, enrollment, and claims, ensuring understanding of processes and maximizing their benefits.
- Resolved complex customer concerns while maintaining confidentiality, enhancing member satisfaction and trust.
- Provide exceptional customer service in a fast-paced environment.
Imaging Assistant
1 Year 2 Months- Coordinated patient care for radiologists and healthcare teams, ensuring seamless service delivery.
- Assisted with scheduling, documentation, and communication between departments.
- Managed scheduling, documentation, and interdepartmental communication to enhance workflow.
- Ensured patient-centered care by delivering empathetic support.
Childcare Center Director
18 Years 3 Months- Directed the daily operations of a licensed childcare center.
- Supervised, trained, and evaluated teaching staff, fostering professional growth and enhancing classroom effectiveness.
- Supported children's academic, behavioral, emotional, and social development.
- Cultivated partnerships with parents and community members, strengthening support networks and involvement in children's education.
- Managed classroom behavior through positive reinforcement and developmentally appropriate practices, promoting a safe and engaging learning environment.
- Organized educational activities and maintained student records.
- Built strong partnerships with parents and community members.
Education
- Elementary Education
Health Care Billing Specialist Certificate - Health Care Administration
Skills
Registered Behavior Technician (RBT)
Applied Behavior Analysis (ABA)
Behavior Intervention Plans (BIPs)
Autism Support
Positive Behavior Supports
Crisis de-escalation
Student Supervision
Data Collection & Documentation
IEP development
Classroom Management
Child Development
Microsoft Office
Google Workspace
EPIC Electronic Medical Records
Organization & Time Management
Excellent Communication Skills
Certification
- Registered Behavior Technician (RBT)
- Health Care Billing Specialist Certificate
- CPR/First Aid
Timeline
Registered Behavior Technician (RBT)
WESTSIDE CHILDREN’S THERAPY
03.2026 - CurrentRead More
Health Concierge
Aetna
08.2024 - 09.2025Read More
Imaging Assistant
Franciscan Health – Olympia Fields
04.2023 - 06.2024Read More
Childcare Center Director
Antico Academy – Tinley Park
01.2005 - 04.2023Read More
South Suburban College
from Elementary Education
Read More
Northwestern College
Health Care Billing Specialist Certificate from Health Care Administration
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