Summary
Work History
Education
Skills
Timeline
Generic

Tiera Bradshaw

Matteson

Summary

Dynamic leader with expertise in customer service and team leadership, honed at Taco Bell. Successfully enhanced customer satisfaction and streamlined operations, achieving a 20% increase in efficiency. Skilled in problem-solving and staff training, consistently driving team performance and engagement. Proficient in inventory management and decision-making, ensuring optimal service delivery and compliance with standards.

Work History

Assistant Manager

Taco Bell
New Lenox
08.2022 - 2023
  • Guided training sessions for new team members on operational procedures and customer service standards.
  • Managed daily staffing schedules to ensure optimal coverage during peak hours.
  • Oversaw inventory levels and executed supply ordering to optimize stock efficiency.
  • Executed initiatives to elevate customer satisfaction by optimizing service delivery.
  • Addressed customer complaints swiftly to enhance dining experiences and cultivate loyalty.
  • Oversaw team operations, ensuring strict compliance with safety protocols and company policies.
  • Enhanced customer satisfaction by proactively addressing and resolving complaints.
  • Provided expert guidance to customers in evaluating needs and preferences.
  • Conducted comprehensive inventory audits to ensure accurate stock levels.

Manager

Taco Bell
New Lenox
2017 - 2022
  • Supervised daily operations, ensuring compliance with health and safety standards.
  • Trained and mentored staff on customer service best practices and operational procedures.
  • Streamlined inventory management processes, enhancing stock accuracy and reducing waste.
  • Implemented promotional initiatives, increasing customer engagement and sales performance.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

High School Diploma -

Rich South High School
Richton Park

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Customer relations
  • Problem-solving
  • Staff training and development
  • Staff supervision
  • Goal setting

Timeline

Assistant Manager

Taco Bell
08.2022 - 2023

Manager

Taco Bell
2017 - 2022

High School Diploma -

Rich South High School

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Tiera Bradshaw