Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tidonna Fryer

Customer Service And Logistics Professional
Chicago

Summary

Motivated and detail-oriented professional with over 10 years of experience in customer service, retail, and logistics. Proven track record in delivering exceptional service, resolving issues efficiently, and driving customer satisfaction. Strong communication, problem-solving, and organizational skills, combined with a positive attitude and dedication to excellence. Currently pursuing a Diploma in Sterile Processing to transition into healthcare support roles.

Safety-focused individual possessing outstanding driving record. Proactive, reliable, and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic.

Hardworking employee enthusiastic about learning new fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

12
12
years of professional experience
1
1
Certification
1
1
Language

Work History

Driver

Lyft
12.2017 - Current
  • Maintained a consistent 4.9/5-star rating based on customer feedback for exceptional service, punctuality, and professionalism.
  • Utilized GPS and real-time traffic data to optimize routes, reducing travel times and ensuring smooth, efficient rides.
  • Fostered positive passenger relationships by creating a friendly and professional atmosphere, resulting in repeat business and high satisfaction.
  • Adhered to Lyft's safety standards and all traffic laws, maintaining a clean driving record with zero incidents.
  • Processed payments accurately via the Lyft app, including fares and tips, while managing vehicle maintenance for optimal comfort and safety.
  • Assisted passengers with luggage, door service, and special requests, while providing local recommendations to enhance their experience.

City Carrier Assistant (Mail Carrier)

United States Postal Service
10.2018 - 03.2020
  • Delivered mail and packages on time along assigned routes, ensuring accurate and efficient distribution.
  • Sorted and organized mail by address to minimize delays and streamline operations.
  • Responded to customer inquiries regarding deliveries, pick-ups, and special requests, improving service quality.
  • Maintained detailed delivery logs, reported issues to management, and ensured the security of mail to prevent loss or damage.
  • Operated delivery vehicles safely in compliance with traffic laws and postal safety protocols.
  • Utilized handheld devices to track deliveries, verify addresses, and update statuses in real-time.
  • Processed undeliverable mail according to postal guidelines for re-delivery or return.
  • Adhered to all postal regulations and safety standards to maintain compliance and operational efficiency.

Customer Service Representative

Sistar Beauty
02.2017 - 10.2018
  • Managed a high volume of inbound calls and messages, maintaining professionalism and achieving a 95% customer satisfaction rating.
  • Resolved customer complaints promptly and empathetically, leading to high retention rates.
  • Handled product orders, returns, and exchanges efficiently, ensuring accurate transactions and smooth resolutions.
  • Processed payments, account updates, and follow-ups with precision and timeliness.
  • Collaborated with sales and technical teams to address inquiries and enhance overall service delivery.
  • Updated customer records in the CRM system to ensure data accuracy and accessibility.
  • Exceeded key performance indicators (KPIs) for call handling, issue resolution, and satisfaction metrics.

Cashier

Home Depot
06.2016 - 02.2017
  • Cross-sold related products to increase average transaction value by 12%.
  • Managed register supplies to prevent delays and maintain seamless checkout processes.
  • Recognized for maintaining professionalism and a positive attitude during high-volume periods.
  • Stayed current on promotions and applied discounts accurately to maximize sales and customer savings.

Cashier

Dick's Sporting Goods
01.2014 - 05.2016
  • Processed over 100 transactions daily with high accuracy and efficiency, even during peak hours.
  • Promoted the loyalty program, increasing sign-ups by 20% and supporting customer retention efforts.
  • Delivered outstanding customer service, earning commendations for product knowledge and positive feedback in surveys.
  • Maintained a balanced cash drawer with zero discrepancies through meticulous handling.
  • Handled high-volume transactions during sales events, ensuring quick service and accuracy.

Cashier

Mariano's
06.2013 - 01.2014
  • Achieved 98% transaction accuracy, minimizing errors and facilitating smooth checkouts.
  • Received praise for superior customer service, generating positive feedback and encouraging repeat visits.
  • Resolved customer issues promptly, contributing to enhanced satisfaction and retention.
  • Supervised and maintained a clean, organized cashier station to promote a pleasant shopping experience and operational efficiency.

Education

Diploma - Sterile Processing

Herzing University
Chicago, IL
09.2025

High School Diploma - undefined

Hyde Park Academy High School
Chicago, IL
06.2013

Skills

Vehicle maintenance

Commercial driving

Valid Driver's license

Clean driving record

Passenger transportation

Passenger assistance

Materials transport

Time management

Safe driving practices

Appointment scheduling

City and non-city driving

Customer service

Certification

Sterile Processing

Timeline

Sterile Processing

04-2025

City Carrier Assistant (Mail Carrier)

United States Postal Service
10.2018 - 03.2020

Driver

Lyft
12.2017 - Current

Customer Service Representative

Sistar Beauty
02.2017 - 10.2018

Cashier

Home Depot
06.2016 - 02.2017

Cashier

Dick's Sporting Goods
01.2014 - 05.2016

Cashier

Mariano's
06.2013 - 01.2014

High School Diploma - undefined

Hyde Park Academy High School

Diploma - Sterile Processing

Herzing University

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Tidonna FryerCustomer Service And Logistics Professional