Tiara Walker
Chicago
Summary
Resourceful Customer Service Professional with a proven track record of fostering strong work relationships and driving customer satisfaction. A collaborative team player with a dynamic personality and a results-driven mindset. Adept at leveraging excellent communication and problem-solving skills to enhance customer experiences and contribute to organizational success. Recognized for delivering exceptional service and building lasting connections with customers and colleagues alike.
Overview
10
10
years of professional experience
Work History
CSR - Customer Service Representative
SCR Medical Transportation
Chicago
03.2022 - 09.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained up-to-date knowledge of company products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented all conversations with customers in CRM software according to company standards.
- Followed up with customers to ensure their satisfaction.
- Adhered to company's established protocols for handling confidential data.
Dance Teacher
Genesis Music And Arts
Chicago
04.2021 - 12.2021
- Instructed groups of individual and group dancers in different dance styles.
- Collaborated with colleagues on creative ideas for choreography and costuming designs.
- Maintained effective working relationships with staff members, students and parents.
- Developed and implemented age-appropriate lesson plans for dance classes.
- Evaluated student progress and adjusted learning plans to foster progress.
- Established performance goals for students, guiding them in developing technique, expression, and stage presence.
Fulfillment Warehouse Associate
Amazon Sort Center(MDW5)
Crest Hill
04.2018 - 10.2021
- Maintained accurate inventory records through manual and computerized systems.
- Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Monitored stock levels and reordered supplies when necessary.
- Assisted in loading finished goods onto delivery vehicles as required.
- Collaborated with team members to complete tasks efficiently and accurately.
Warehouse Associate
Staff mark
Bolingbrook
02.2015 - 05.2018
- Prepare products, supplies, equipment, or other items for use by adjusting, repairing or assembling them as necessary.
- Provide assistance or direction to other stockroom, warehouse, or storage yard workers.
- Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
- Assess training needs of staff and arrange for or provide appropriate instruction.
- Wrapped the magazine structured pallet all the way to the top, and put the correct mailing address paper on the inside of the pallet.
Cashier
Clair Beauty Mart
Joliet
03.2016 - 09.2016
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Collected payments and provided accurate change.
- Accepted cash and credit card payments, issued receipts and provided change.
- Welcomed customers, offering assistance to help find store items.
- Followed company security procedures for handling large sums of money.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Cashier
Portillo's
Bolingbrook
04.2013 - 07.2015
- Accepted cash and credit card payments, issued receipts and provided change.
- Performed opening, closing duties such as counting money in the drawer at start, end of shift.
- Operated the drive-thru window for takeout orders promptly and courteously.
- Provided excellent customer service by ensuring orders were correct and completing transactions quickly.
- Greeted customers and answered questions regarding menu items.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Stock Associate
Hollister
Bolingbrook
06.2014 - 11.2014
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Ensured that all products were labeled properly before stocking the shelves.
- Assisted with store displays and window dressing as needed.
- Maintained a neat, clean and orderly sales floor environment at all times.
- Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
Experience Sales Associate
Fannie
Bolingbrook
08.2013 - 06.2014
- Maintained cleanliness of store environment including floors, windows, displays.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Recommended, selected and located merchandise based on customer desires.
- Maintained up-to-date knowledge of store merchandise and policies.
- Bagged or packaged purchases and wrapped gifts.
- Stocked shelves with candy products.
Education
High school diploma -
Bolingbrook High School
Bolingbrook, IL06.2015
Skills
- Conflict resolution
- Time management
- Effective communication
- Cultural competence
- Team collaboration
- Customer service
- Adaptability and flexibility
- Lesson planning
- HIPAA compliance
- Document management
Timeline
CSR - Customer Service Representative
SCR Medical Transportation
03.2022 - 09.2023
Dance Teacher
Genesis Music And Arts
04.2021 - 12.2021
Fulfillment Warehouse Associate
Amazon Sort Center(MDW5)
04.2018 - 10.2021
Cashier
Clair Beauty Mart
03.2016 - 09.2016
Warehouse Associate
Staff mark
02.2015 - 05.2018
Stock Associate
Hollister
06.2014 - 11.2014
Experience Sales Associate
Fannie
08.2013 - 06.2014
Cashier
Portillo's
04.2013 - 07.2015
High school diploma -
Bolingbrook High School
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