Tiara Sledge-Gibson

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• • Mentored and supported youth ages [10-12] through structured activities, homework help, and behavioral guidance

• Planned and led group activities that promoted teamwork, leadership, and personal development

• Maintained accurate attendance and behavior records using Excel and Google Sheets

• Created engaging lesson plans and activity schedules using Microsoft Word and Google Docs

• Communicated effectively with staff and parents to monitor youth progress and ensure safety

• Utilized conflict resolution strategies to manage challenging behaviors and promote positive peer interactions

• Adapted to virtual communication tools (Zoom, Google Meet) when needed

• Handled filing, faxing, scanning, and emailing of confidential documents in accordance with privacy protocols

• Responded to phone and email inquiries, directing messages to appropriate departments and scheduling meetings

• Maintained organized filing systems both physical and digital ensuring fast retrieval of key documents

• Prepared memos, meeting notes, and simple reports using Microsoft Word and Google Docs

• Used Microsoft Outlook and Google Calendar for scheduling, reminders, and communication

• Supported front desk with customer service and maintained a welcoming, professional environment

• Supervised cashier team, ensuring efficient transaction processes and exceptional customer service.
• Trained and mentored new cashiers, fostering a collaborative and knowledgeable work environment.
• Communicated with customers and team members to solve problems.
• Assisted customers by answering questions and fulfilling requests.
• Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
• Helped customers complete purchases, locate items, and join reward programs.

• Supervised daily store operations to ensure optimal customer service and satisfaction.
• Trained new staff on product knowledge, sales techniques, and company policies.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Answered questions about store policies and addressed customer concerns.
• Greeted customers and provided outstanding customer service.