Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tiara Scales

Chicago

Summary

Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.

Overview

10
10
years of professional experience

Work History

Branch Manager, Vice President

Citibank
08.2022 - Current
  • Developed a sales plans and drive individual production goals, including building referral network and relationships with internal partners and external contacts
  • Created an environment through activity-based coaching and performance development and implement/execute coaching plan to develop employee's skill set to achieve personal/branch goals
  • Supported portfolio growth by identifying opportunities to deepen relationships and increase client acquisition and ensure clients receive optimal service and monitor/adhere to operational controls
  • Collaborated with branch partners to successfully achieve goals, build customer relationship and deliver customer service
  • Conducted daily proof processes to ensure adherence to operational requirements; investigate controllable losses among branch staff; provide coaching and manage performance on decisions used
  • Lead hiring process and coordinate performance management, compensation, communication and employee evaluation of branch staff
  • Appropriately assess risk when business decisions are made by driving compliance, adhering to policy and applying sound ethical judgment.

Assistant Center Manager

Fifth Third Bank
04.2020 - 08.2022
  • Lead and coach a team that drives consistent operating rhythms and ongoing relationship management while providing a memorable customer experience.
  • Use the consultative sales process to proactively identify the financial needs of current and prospective customers, as well as recommend the appropriate solutions to meet those needs.
  • Source, develop, coach and lead a team that reinforces our ethics and business strategies.
  • Lead by example through the consistent use of the consultative sales process to proactively identify the financial needs of customers or prospects and recommend the appropriate solutions to meet those needs.
  • Developed and maintained effective relationships with appropriate business partners, such as mortgage, business and investment partners.
  • Drive the growth of the small business book of business for the Financial Center.

Personal Banker II - Mature

Fifth Third Bank
05.2018 - 04.2020
  • Building and providing exceptional service to existing/prospective clients
  • Exceeding revenue goals on a monthly basis
  • Responsible for training new hires and operations of branch (FCA, customer experience and reviewing new accounts

Universal Personal Banker

PNC Bank
03.2017 - 04.2018
  • Cross-selling and knowledge of banking products
  • Opening and closing accounts, stop payments, wire transfers, quoting certificate of deposits
  • Issuance of debit cards
  • Able to assist with account discrepancies, statement problems and complaint
  • Familiar with account transfers, dormant accounts and banking policies
  • Internal Auditing

Personal Banker/Teller Lead, (Universal Associate)

Byline Bank
01.2015 - 03.2017
  • Accurate client transactions
  • Cash Flow Balance Sheet
  • Performing member transactions such as deposits, withdrawals, transfers, check cashing, loan payments, bond redemption, disbursement of official checks and savings bonds.
  • Accept and examine checks for endorsements and negotiability
  • Responsible for night deposits

Education

Bachelors of Science - Business Administration

East-West University
Chicago, IL
06.2015

High School Diploma - undefined

Providence St-Mel High School
01.2011

Skills

  • Compliance: Understanding and adhering to regulatory requirements and company policies
  • Customer Relationship Management: Building and maintaining strong relationships with clients
  • Leadership: Motivating and inspiring the team, setting goals, and leading by example
  • Technical Proficiency: Comfortable with technology and software with branch network

Accomplishments


  • 2025 Illinois Advisory Committee
  • 2024/2025 City of Chicago Swat Team (Operations)
  • 2024 Former Business Review Team Member

Timeline

Branch Manager, Vice President

Citibank
08.2022 - Current

Assistant Center Manager

Fifth Third Bank
04.2020 - 08.2022

Personal Banker II - Mature

Fifth Third Bank
05.2018 - 04.2020

Universal Personal Banker

PNC Bank
03.2017 - 04.2018

Personal Banker/Teller Lead, (Universal Associate)

Byline Bank
01.2015 - 03.2017

High School Diploma - undefined

Providence St-Mel High School

Bachelors of Science - Business Administration

East-West University

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Tiara Scales