Tiara Norris
Carpentersville
Summary
I am a passionate results-driven administrative specialist with office management experience. I have adaptation capabilities allowing me to transcend through different processes in order to support company objectives. I am proficient in Microsoft Word, Excel, and Outlook with PowerPoint experience. I have expertise in typing 60 words per minute with data entry experience. I offer effective problem-solving techniques that align with critical thinking. I have stellar communication skills. I am detail-oriented, and extremely organized. I excel in both individual and team environments. I have been promoted at each and every position I have ever held.
Overview
17
17
years of professional experience
Work History
Executive Administrator/Customer Concierge Manager
Al Piemonte Chrysler Dodge Jeep Ram
05.2024 - Current
- First point of contact for all service customers including follow up
- Increased service CSI scores 200 points
- Receive and rectify escalated customer issues
- Prepare and edit correspondence, presentations and reports
- Manage high level administrative functions
- Implementation of a new structured process of rental vehicle fleet management
- Daily use of Google Workspace and Microsoft Office
- Manage projects and support the development of presentations
- Create and maintain a daily customer satisfaction spreadsheet
- Continuous communication and follow up with customers to ensure customer satisfaction
- Trouble shooting and resolving open repair order statuses
- Database management – VIN Solutions, CDK, TSD, CTP, Dealer Connect, Reynolds & Reynolds, and X-Time
Client Engagement Specialist/Admin
MVP
09.2022 - 05.2024
- Performed search and analysis to identify client needs
- Efficiently answered calls with a 100% call answer ratio
- Liaison between technicians, doctors, and clinic staff
- Streamlined clinical updates by formatting word documents and emailing to employees
- Processed client inquiries and concerns
- Maintained call volume for 4 different Veterinarian clinics
- Mastered professional customer service with top-notch problem-solving techniques
- Devised strategies for building positive relationships with clients
Customer Service Specialist/Sales Account Executive
BOX Partners
03.2019 - 11.2019
- Processed a minimum of 35 customer purchase orders which included data entry
- Handled heavy inbound call volumes
- Completed returns, credits, and price approvals
- Cultivated environment for simplistic website navigation and inquiries
- Increased customer satisfaction by over 60%
- Promoted to sales within 2 months and managed over 200 customers
- Impressively conducted private label presentations
- Analyzed sales numbers and items down for in order to increase sales
- Strengthened sales number by signing up around 3 new client portfolios per month
- Computed price deviations typically saving customers 20% while still maximizing profits
- Accelerated at creating a great working rapport with each and every customer
Office Manager
Services by Northwest Construction
03.2013 - 10.2015
- Awarded office manager position after 2 weeks of being an office assistant
- Responsible for Human Resource tasks such as interviews and onboarding
- Directed office staff of 4 and field staff of 8 plus assisted the President of the company
- Upgraded project management processes for all aspects of the business
- Oversaw all administrative, office, and customer service-related responsibilities
- Implemented tactical planning for efficient business operations
- Developed quotations, sales reports, aging reports, and cumulative expense/operating spreadsheets
- Led all accounting responsibilities including payroll, invoicing, accounts payable, and accounts receivable
- Delegated and oversaw all office duties/responsibilities for office employees
- Acted as a liaison for all correspondence with clients, banks, contractors, and village/city departments daily
Inside Sales Coordinator
Wikus Saw Technology
08.2008 - 11.2012
- Executed special projects and entered purchase orders
- Streamlined customer calls by expediting purchase orders, tracking shipments, and production follow-up status
- Established, formatted, and updated databases and spreadsheets for all company information
- Generated sales reports for regional sales representatives, compiled spreadsheets to maintain sales figures, and compared over/under sales number comparisons by month
- Prepared monthly Customer Statements of Account for outstanding balances and invoices due
- Introduced a process improvement for Return Goods that increased efficiency by almost 100%
- Designed Distributor Proposals for new distribution which entailed company policies, discounting structures, and freight shipment policies
Education
Human Resource Management Essentials Certification -
Penn Foster University
02.2022
Operations Management Certified - undefined
University of Phoenix
03.2019
Bachelor of Science - Business Management with a concentration in Operations Management
University of Phoenix
Tempe, AZ08.2017
Skills
- Organizational leadership
- Effective communication
- Information confidentiality
- Employee relations
- Staff management
- Executive support
- Records management
- Internal communications
- Training coordination
Accomplishments
I am a published author!
Timeline
Executive Administrator/Customer Concierge Manager
Al Piemonte Chrysler Dodge Jeep Ram
05.2024 - Current
Client Engagement Specialist/Admin
MVP
09.2022 - 05.2024
Customer Service Specialist/Sales Account Executive
BOX Partners
03.2019 - 11.2019
Office Manager
Services by Northwest Construction
03.2013 - 10.2015
Inside Sales Coordinator
Wikus Saw Technology
08.2008 - 11.2012
Operations Management Certified - undefined
University of Phoenix
Human Resource Management Essentials Certification -
Penn Foster University
Bachelor of Science - Business Management with a concentration in Operations Management
University of Phoenix