Tiara Brown
Chicago
Summary
Dynamic and dedicated professional with extensive experience in security services, excelling in problem-solving and customer service. Proven ability to enhance guest experiences through effective communication and conflict resolution. Skilled in maintaining client confidentiality while ensuring safety and security protocols are met. Recognized for quick issue remediation and strong interpersonal skills.
Overview
6
6
years of professional experience
Work History
Concierge
MFort Security Services
11.2024 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Managed check-in and check-out procedures for guests.
Security Officer
Allied Universal Security Services
03.2022 - 10.2024
- Investigated suspicious activities and persons to maintain security of premises.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Security Officer
Titan Security
04.2019 - 02.2022
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Reported suspicious activities and persons to law enforcement.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Education
GED -
South Suburban College of Cook County
South Holland, IL03-2023
Skills
- Problem-solving
- Customer service
- Strong interpersonal skills
- Verbal and written communication
- Client confidentiality
- Conflict resolution
- Front desk support
Timeline
Concierge
MFort Security Services
11.2024 - Current
Security Officer
Allied Universal Security Services
03.2022 - 10.2024
Security Officer
Titan Security
04.2019 - 02.2022
GED -
South Suburban College of Cook County
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