Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiara Bone

Chicago

Summary

Skilled Payments Specialist with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement.

Overview

11
11
years of professional experience

Work History

Payments Specialist

Concora Credit (remote)
01.2024 - Current
  • Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
  • Enhanced payment processing efficiency by streamlining procedures and implementing automation tools.
  • Evaluated and recommended improvements to current payment systems, leading to increased efficiency and reduced processing times.
  • Developed strong relationships with banks, credit card processors, and other external partners for seamless collaboration in handling payments.
  • Safeguarded sensitive financial data through strict adherence to privacy policies and implementation of robust security measures.
  • Provided exceptional support to customers by addressing inquiries related to billing and payments in a timely manner.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.

Payments Specialist

Castle Crediit Holdings LLC (remote)
02.2019 - 01.2024
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
  • Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
  • Assisted in training new hires on department procedures, system navigation, and best practices for successful collections.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Used probing techniques to determine debtors' reasons for delinquency.

Payments Specialist

Avant Credit
11.2013 - 12.2018
  • Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
  • Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
  • Proficiently managed a high-volume workload of inbound calls from customers seeking assistance with their past-due balances.
  • Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.
  • Exceeded monthly targets for both individual collections results and team performance consistently, demonstrating a strong commitment to achieving organizational goals.
  • Mitigated potential losses by closely monitoring high-risk accounts and taking appropriate action when necessary, such as recommending litigation or writeoffs.
  • Ensured compliance with all applicable federal, state, and local regulations governing debt collection activities while protecting consumer rights.
  • Negotiated settlements within approved guidelines while preserving positive customer relationships whenever possible.
  • Educated customers on their financial obligations, offering guidance on budgeting and repayment options tailored to their individual circumstances.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.

Payments Specialist

Harris&Harris
12.2012 - 11.2013
  • Managed high-volume caseloads effectively while maintaining strong attention to detail and accuracy in data entry tasks related to billing adjustments or chargeoffs.
  • Conducted comprehensive audits of patient accounts periodically, identifying discrepancies requiring correction or further investigation.
  • Negotiated payment plans with patients, ensuring timely payments and reducing financial strain on the practice.
  • Strengthened relationships with referring providers by maintaining open communication lines regarding patient financial matters.
  • Updated patient records accurately to ensure seamless coordination between departments and minimize delays in treatment or billing.
  • Established clear expectations for payment arrangements, minimizing misunderstandings between patients and the practice.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.

Education

Business - Business

Robert Morris University - Illinois
Chicago, IL

Medical Assisting

Olympia College
Burr Ridge, IL
06.2005

High School Diploma -

Gage Park
06.1994

Skills

  • Collections
  • Inbound/Outbound calling
  • Remote
  • Call center experience
  • Payment posting
  • Fair Debt Collections Practices
  • FDCPA Compliance
  • Training and Teaching
  • Payment Solicitation
  • Negotiation and Resolution
  • Credit and collections
  • Debt Repayment Negotiation
  • Customer communications
  • Call Control
  • 45 WPM
  • Quality Assurance

Timeline

Payments Specialist

Concora Credit (remote)
01.2024 - Current

Payments Specialist

Castle Crediit Holdings LLC (remote)
02.2019 - 01.2024

Payments Specialist

Avant Credit
11.2013 - 12.2018

Payments Specialist

Harris&Harris
12.2012 - 11.2013

Business - Business

Robert Morris University - Illinois

Medical Assisting

Olympia College

High School Diploma -

Gage Park

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Tiara Bone