Tianna Blumhoff
Dixon,IL
Summary
Detail-oriented with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CNA
Dixon Rehabilitation & Health Care Center
01.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Supported needs of 20+ residents under long-term care.
CNA - Certified Nursing Assistant
Shepherd Premier Senior Living
04.2023 - 01.2024
- Assisted living facility, assisting residents with activities of daily living, working with nurses to ensure best care, also served as manager.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Established team priorities, maintained schedules and monitored performance.
- Supported needs of 15+ residents under long-term care.
BDC Representative
Kunes Auto Group
08.2022 - 04.2023
- Inbound and outbound calls, assisting customers with trade-ins and inquiries
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
- Implemented effective time management strategies to maximize productivity while maintaining high level of attention to detail.
- Improved overall team morale by actively contributing to positive work environment and supporting colleagues when needed.
DSP (Direct Support Professional)
Kreider Services
03.2015 - 08.2022
- Working with mentally disabled adults, assisting with daily living activities, working with nurses for best care.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Caregiver
Genesis Home Health Care
01.2015 - 03.2015
- Assisting residents in their homes with daily activities and providing companionship
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Nursing Assistant
Franklin Grove Living & Rehabilitation
10.2014 - 01.2015
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented care actions by completing records and logs in medical software system.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Assisted in training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
Education
High School Diploma -
Dixon High School
Dixon Illinois 05.2013
Skills
- Alzheimer's Care
- Vital Signs
- Caregiving
- Customer service
- Microsoft Word
- Goal-Oriented
- Friendly, Positive Attitude
- Time Management
- Multitasking
- Critical Thinking
- Compassionate communication
- Bedside manner
Certification
- CPR Certification
- Driver's License
- First Aid Certification
- CNA
- AED Certification
- State Tested Nursing Assistant
- BLS Certification
Certification Expiration
01/01/25
Timeline
CNA
Dixon Rehabilitation & Health Care Center
01.2024 - Current
CNA - Certified Nursing Assistant
Shepherd Premier Senior Living
04.2023 - 01.2024
BDC Representative
Kunes Auto Group
08.2022 - 04.2023
DSP (Direct Support Professional)
Kreider Services
03.2015 - 08.2022
Caregiver
Genesis Home Health Care
01.2015 - 03.2015
Nursing Assistant
Franklin Grove Living & Rehabilitation
10.2014 - 01.2015
High School Diploma -
Dixon High School
- CPR Certification
- Driver's License
- First Aid Certification
- CNA
- AED Certification
- State Tested Nursing Assistant
- BLS Certification
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