TIANDREA BOLDEN
Markham
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
The Americans for Better Hearing Foundation
Burr Ridge, IL
09.2020 - Current
- Managed appointment scheduling and patient communications to streamline office operations.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated insurance verification processes, ensuring compliance with regulations.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Called patients to confirm scheduled appointments day in advance.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Administrative Assistant
DaVita Dialysis
Chicago, IL
02.2013 - 01.2019
- Coordinated scheduling and logistics for meetings, ensuring efficient use of resources and time.
- Monitored inventory levels of office supplies, proactively ordering materials to maintain operational efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Account Collections Manager
Illinois Title Loans, Inc.
Chicago Heights, IL
04.2006 - 02.2011
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Coordinated communication between departments to streamline project execution and information sharing.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Assisted in training new staff on office procedures and software applications, fostering team development.
- Implemented process improvements that increased operational efficiency and reduced administrative errors.
- Oversaw scheduling for meetings, appointments, and events, optimizing time management across the office.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Recorded expenses and maintained accounting records.
Dispatcher / Administrative Support
Cook DuPage Transportation
Chicago, IL
04.2005 - 03.2006
- Coordinated transportation scheduling and appointment confirmations
- Directed calls and ensured timely communication with drivers and clients
- Addressed customer concerns to maintain service quality and satisfaction
- Analyzed dispatcher logs to identify trends, implementing strategies that increased operational efficiency.
Education
Diploma - Business
Thornwood High School
South Holland, ILSkills
- Administrative Support
- Customer Service & Patient Relations
- Scheduling & Calendar Management
- Payment Processing & Collections
- Microsoft Word, Excel, Outlook
- Office Operations & Workflow Coordination
- Problem Solving & Conflict Resolution
- Payroll Processing
- Event Planning
- Front Desk Operations
- 10 Years Customer Service Experience
Languages
English
Full Professional
Timeline
Administrative Assistant
The Americans for Better Hearing Foundation
09.2020 - Current
Administrative Assistant
DaVita Dialysis
02.2013 - 01.2019
Account Collections Manager
Illinois Title Loans, Inc.
04.2006 - 02.2011
Dispatcher / Administrative Support
Cook DuPage Transportation
04.2005 - 03.2006
Diploma - Business
Thornwood High School