Tianay Walker
Bloomington
Summary
Join an established and growing company at a challenging and rewarding position as a customer service representative, which allow me to utilize my skills. Currently looking for a suitable position with an ambitious company.
Overview
17
17
years of professional experience
Work History
Mail Carrier
United States Postal Service
01.2014 - Current
- Obtain signed receipts for registered, certified, and insured mail, collect associated charges, and complete any necessary paperwork, sort mail for delivery, arranging it in delivery sequence, deliver mail to residences and business establishments along specified routes by walking or driving, using a combination of satchels, carts, cars, and small trucks, return to the post office with mail collected from homes, businesses, and public mailboxes
- Turn in money and receipts collected along mail routes, record address changes and redirect mail for those addresses, register, certify, and insure parcels and letters, travel to post offices to pick up the mail for routes or pick up mail from postal relay boxes
- Hold mail for customers who are away from delivery locations, enter change of address orders into computers that process forwarding address stickers and answer customers' questions about postal services and regulations
Crew Member
McDonald’s
01.2011 - 01.2014
- Maintain a fast speed of service, especially during rush times
- Take orders from customers and input their selections into the restaurant’s computer systems, assemble orders on trays or in bags depending on the type of order, process large orders for events, count down register at the end of each shift and deposit money in the safe, clean your station thoroughly before, during and after each shift, respond to guest questions, concerns and complaints and make sure they leave satisfied, follow all restaurant safety and security procedures, and arrive on time for all shifts and stay until shift completed.
Receptionist
D.L. Morgan Financial Services
01.2011 - 01.2012
- Welcomed visitors by greeting them, in person or on the telephone; answering or referring inquiries, directed visitors by maintaining employee and department directories; giving instructions, maintained security by following procedures; monitoring logbook; issuing visitor badges
- And maintained telecommunication system by following manufacturer's instructions for house phone and console operation
Plat Form Service
Chicago Transportation Authority
01.2007 - 01.2008
- Greeting customers, cleaning trains, directing customers to appropriate locations, and answering customers concerns.
Education
Certificate Nursing Assistant -
Saint Louis Job Corps
Saint Louis, MO01.2010
Diploma General Studies -
Argo Community High School
Summit, IL01.2009
Skills
- Excellent hands-on customer service & communications skills
- Able to communicate and present confidently, clearly, and expressively
- Able to think laterally to create options and solutions
- Skilled negotiator with proven experience in a commercial environment
- Route Planning
- Route deliveries
- Registered mail protocols
- Delivery records
- Mail Sorting
- Package handling
- Call center experience
- Customer Relations
References
Available upon request
Community Service
- Assisted with group project for neighborhood at Saint Sabina Church
- Mentor- Assist new members at Job Corps with Career Plans
- Resident Assistant- Manage dorms with residents
Hobbies And Interests
- Literature
- Cooking
- Travel
- Fitness
Timeline
Mail Carrier
United States Postal Service
01.2014 - Current
Crew Member
McDonald’s
01.2011 - 01.2014
Receptionist
D.L. Morgan Financial Services
01.2011 - 01.2012
Plat Form Service
Chicago Transportation Authority
01.2007 - 01.2008
Certificate Nursing Assistant -
Saint Louis Job Corps
Diploma General Studies -
Argo Community High School
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