Tiana Woodard

• Scheduled Patients for Diagnostic Exams and Procedures
• Assist with Authorization and Verifications
• Answered Multiple Phone Lines
• Provided Accurate and Complete Information to Billing Office
• Insurance Verification
• Ensure Accuracy of Patient Data Entered Into System
• Process Requests and Filing of Patient Records
• Manages the training and onboarding of new team members
• Participated in project to build out new systems to ensure efficiency
• Managed multiple projects simultaneously while maintaining a high level of accuracy in work production
• Monitored daily operations of the department, identifying areas for improvement and implementing solutions accordingly
• Provided excellent customer service to patients and their families.
• Protected patients' rights by maintaining confidentiality of personal and financial information.
• Participated actively in team meetings by offering valuable insights on patient care
• 95% and above consistently in quality and adherence

• Addresses customer needs and delivers stellar customer service regarding health plan benefits, claims, eligibility, prescriptions, healthcare procedures, billing and payments
• Operates as a subject matter expert, corrects erroneous information
• Conducts detailed record and data systems, analysis and reports weekly call trends.

Customer Service Specialist – Benefits & Retirement Services
Alight Solutions – Lincolnshire, IL | Feb 2019 – Jul 2019; May 2014 – Sep 2014

• Delivered high-quality support for employee benefits, 401(k), pensions, survivor benefits, and HR-related inquiries.
• Processed benefits enrollments and conducted comprehensive account reviews.
• Served as a subject matter expert on retirement and health plan options, resolving escalated questions with clarity and accuracy.
• Consistently maintained quality assurance scores above 96% by ensuring compliance and clear documentation.

• Responsible for selling health insurance plans and educating consumers on the Affordable Care Act
• Customer Service Champion
• Held Life and Health Insurance Licenses in 12 states
• Listened to patients and matched them with a plan to best fit their needs
• Won numerous top sales awards