Tiana Stevenson
Springfield
Summary
Experienced worker with comprehensive background in customer service, product knowledge, and conflict resolution. Strengths include multitasking, handling high-volume calls, and maintaining professionalism under pressure. Demonstrated ability to improve customer satisfaction ratings and streamline operations for efficiency in previous roles.
Overview
2
2
years of professional experience
Work History
Dental Assistant Program
Lincoln Land Community College
01.2025 - Current
A current student enrolled in Lincoln land community college attending the dental assistant program.
Call Center Associate
Memorial Medical Center
04.2024 - Current
- Active Learning
- Patient communication
- Call handling
- Customer service
- Call follow-up
- Front desk operations
- Front desk management
- Manage incoming call dietary orders
- Accurately identify patients diet
- Follow communication procedures, guidelines, and policies
- Filing, typing and copying
Summer Job
Dept of EPA
06.2023 - 08.2023
Education
Lincolnland Community College
Springfield02.2025
Skills
- Computer Skills
- Verbal and Written Communication
- Team Cooperation
- Time Management
- Food Safety
- Cleaning and Sanitizing
- Social Orientation
- Peer Interaction
- Active Learning
- Patient communication
- Call handling
- Customer service
- Call follow-up
- Front desk operations
- Front desk management
- Manage incoming call dietary orders
- Accurately identify patients diet
- Follow communication procedures, guidelines, and policies
- Filing
- Typing
- Copying
Timeline
Dental Assistant Program
Lincoln Land Community College
01.2025 - Current
Call Center Associate
Memorial Medical Center
04.2024 - Current
Summer Job
Dept of EPA
06.2023 - 08.2023
Lincolnland Community College
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