Tiana Love
Oswego
Summary
Seasoned merchandising leader with proven experience in managing product assortments, planning inventories and coordinating with vendors to ensure optimal stock levels. Strong skills in forecasting trends, analyzing sales data and executing promotional strategies to increase profitability. Demonstrated ability to lead teams, improve operational efficiency and enhance customer satisfaction through innovative merchandising practices.
Overview
11
11
years of professional experience
2003
2003
years of post-secondary education
Work History
Merchandising Lead
Kohls
Joliet
07.2025 - Current
- Maintain the sales floor and fitting rooms.
- Assist customers with product choices.
Recess Supervisor
Southbury Elementary
Oswego
01.2023 - Current
- My responsibility is to supervise students during lunch and recess, ensuring a safe and orderly environment for students to enjoy their time.
- Also monitoring student behavior, enforcing school rules, and resolving minor conflicts.
Quality Control Lab Technician
Keurig Dr Pepper
Irving
06.2022 - 03.2024
- Maintain all machine-specific functions such as configuring the equipment, loading, and operating the machines, and optimizing the machine capability.
- Ensure that the machine works at its full capacity, oversee maintenance, and perform timely quality checks.
- Responsible for receiving, testing, analyzing, recording and reporting results of their tests.
- Received, label and safely stored samples to be tested.
- Determining and performing tests needed for the analysis and report before and after production.
Lunch Supervisor
Legacy Charter School
Chicago
09.2021 - 06.2022
- Provided support in school-based, network and central office as requested by administrators.
- Duties related to opening and closing out the school day, data entry, filing, answering phones, Data entry, filing, answering phones and other various clerical duties.
- Responsible for monitoring student behavior during meal service.
- Assisted with the cleanliness of the cafeteria, with recycling, and with the flow of meal service.
Mail Handler/ Custodian
United States Postal Service
Elk Grove Village
06.2019 - 10.2021
- Responsible for weighing packages and sorting mail by category, location, or department.
- Loaded containers, moved equipment, tracked mailroom supplies, heavy lifting, loading, and off-loading and overall moving of bulk mail in postal warehouse.
Overnight Associate
Thorntons LLC
Forest Park
01.2018 - 06.2019
- Worked professionally with vendors and contractors.
- Conducted all cashier activities accurately, safely, while following company guidelines.
- Maintained cash drawer, secure all funds in safes, and performed cashier reconciliation at each end of shift to ensure accurate management of sales.
- Performed consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, and pumps.
- Crosschecked prices of delivered goods for accuracy.
- Followed federal law and company standards on carding customers for all age restricted products sold at the stations.
Night Auditor/Front Desk Clerk
Holiday Inn
Bedford Park
12.2017 - 11.2018
- Served as Manager on duty during Night Audit shift.
- Held confidential information in strict confidence and used a reasonable degree of care to prevent disclosure to others.
- Understood and help monitor basic safety and security procedures of the hotel.
- Provided outstanding guest service face-to-face and via phone with a warm hospitality rapport.
- Anticipated guest needs, responded promptly and acknowledging all guests, provided prompt and courteous facilitation of arrival, departure, confirmations, cancellations and miscellaneous guest requests.
- Mastered the Holiday Inn computer and reservation system as well as the hotel phone system.
- Advocated the Holiday Inn Honors program, including enrollment, benefits and point redemption.
- Coordinated reservations and room assignments for individuals and group blocks.
Customer Service Associate
Walmart
Chicago
08.2014 - 09.2017
- Ensured proper organization of the store and displaced merchandise are returned to their positions on the shelf.
- Responded to customer complaints and questions educated and enlighten customers on product prices and assisted with locating items to ensure total satisfaction of customers during their shopping experience.
Education
Curie High School
Chicago, ILSkills
- Communications
- Food safety
- Administration
- Customer Service
Timeline
Merchandising Lead
Kohls
07.2025 - Current
Recess Supervisor
Southbury Elementary
01.2023 - Current
Quality Control Lab Technician
Keurig Dr Pepper
06.2022 - 03.2024
Lunch Supervisor
Legacy Charter School
09.2021 - 06.2022
Mail Handler/ Custodian
United States Postal Service
06.2019 - 10.2021
Overnight Associate
Thorntons LLC
01.2018 - 06.2019
Night Auditor/Front Desk Clerk
Holiday Inn
12.2017 - 11.2018
Customer Service Associate
Walmart
08.2014 - 09.2017
Curie High School