Summary
Overview
Work History
Education
Skills
Timeline
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TIANA HAMPTON

Chicago

Summary

Dynamic operations leader with a proven track record in enhancing operational efficiency, managing high-performing teams, and fostering strategic vendor relationships. Skilled in optimizing business processes, developing innovative campaigns, and delivering exceptional customer service to drive revenue growth without compromising quality.

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

12
12
years of professional experience

Work History

Assistant Store Manager

SunnySide Dispensary
10.2020 - 07.2025
  • Streamlined daily operations to enhance efficiency in store workflows.
  • Mentored and trained staff on operational best practices and customer service excellence.
  • Implemented inventory management systems to optimize stock levels and reduce shrinkage.
  • Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.
  • Played an integral role in driving store sales by providing exceptional customer service and resolving issues swiftly.
  • Managed vendor relationships to ensure compliance with service level agreements and quality standards.
  • Managed purchase orders, ensuring timely processing and adherence to company policies.
  • Collaborated with marketing teams to develop targeted advertising campaigns, highlighting key product features and driving sales growth.

Front of House Manager/Event Coordinator

DrinkHaus Supper Club
08.2018 - 08.2019
  • Led event planning and execution to ensure seamless operations for large-scale events.
  • Oversaw budget management, ensuring compliance with financial constraints while maximizing impact.
  • Oversaw daily bar operations, ensuring high-quality service and compliance with health regulations.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Attracted new clientele via strategic partnerships with local businesses or organizations in the community for cross-promotional initiatives.

Hourly Manager/Bartender/Server

Duffy's Tavern and Grill
08.2016 - 07.2018
  • Delivered excellent customer service while preparing and serving beverages.
  • Managed closing duties, including inventory replenishment and sanitation.
  • Supervised server and bartender checkouts to ensure accuracy and compliance.

Assistant Operations Manager

Trunk Club Outfitters
02.2013 - 07.2017
  • Developed and coached a high-performing team, enhancing productivity and morale.
  • Analyzed operational data to identify improvement areas and implement strategic solutions.
  • Partnered with leadership to address customer needs and optimize labor planning.
  • Oversaw daily operations, ensuring alignment with long-term company goals.

Education

Associate of Applied Science - Marketing Management and Research

Kennedy King College
Chicago, IL

Skills

  • Strategic business planning
  • Customer engagement
  • Inventory management
  • Supply tracking
  • Effective leadership
  • Team management
  • Project planning
  • Quality management
  • Quality improvement strategies
  • Sales proficiency
  • Goal-oriented planning
  • Software testing expertise
  • Supplier coordination

Timeline

Assistant Store Manager

SunnySide Dispensary
10.2020 - 07.2025

Front of House Manager/Event Coordinator

DrinkHaus Supper Club
08.2018 - 08.2019

Hourly Manager/Bartender/Server

Duffy's Tavern and Grill
08.2016 - 07.2018

Assistant Operations Manager

Trunk Club Outfitters
02.2013 - 07.2017

Associate of Applied Science - Marketing Management and Research

Kennedy King College

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