Summary
Overview
Work History
Education
Skills
Timeline
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Tia'na German

Chicago, IL, US

Summary

Compassionate and detailed-oriented healthcare professional transitioning from dentistry to mental health support. Offering strong patient care experience, excellent communication skills, and a solid understanding of healthcare procedures. Eager to contribute to a team supporting individuals' mental and emotional well-being.

Overview

6
6
years of professional experience

Work History

Office Manager

Printers Row Dental Studio
09.2023 - 07.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Monitored waiting areas and provided emotional reassurance during high stress procedures.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

General Manager

Comfort Dental Studio
07.2022 - 07.2023
  • Managed employee reviews, training and schedules.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Registered Dental Assistant

Comfort Dental Studio
07.2018 - 06.2022
  • Supported patient care by preparing treatment rooms and comforting patients during procedures, demonstrating empathy and emotional sensitivity.
  • Maintained accurate and confidential patient records, adhering to HIPAA regulations.
  • Educated patients on aftercare and hygiene, practicing clear and supportive communication, especially with anxious and special-needs patients.

Education

Bachelor of Arts - Organizational Management

University of Arizona Global Campus
Glendale, AZ
06-2025

Associate of Applied Science - General Studies

Kennedy King College
Chicago, IL
05-2017

Skills

  • Patient-Centered Care
  • Emotional Support & Crisis De-Escalation (trained informally via patient interactions)
  • HIPAA Compliance
  • Excellent Communication & Active Listening
  • Team Collaboration
  • Record Keeping & Documentation
  • Basic Vital Sign Monitioring
  • CPR/First Aid Certified

Timeline

Office Manager

Printers Row Dental Studio
09.2023 - 07.2024

General Manager

Comfort Dental Studio
07.2022 - 07.2023

Registered Dental Assistant

Comfort Dental Studio
07.2018 - 06.2022

Bachelor of Arts - Organizational Management

University of Arizona Global Campus

Associate of Applied Science - General Studies

Kennedy King College

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Tia'na German