Tia Smith-Holston
Chicago
Summary
Compassionate Phlebotomist II at Advocate Medical Center with expertise in venipuncture and specimen handling. Enhanced patient satisfaction through effective communication and meticulous care, achieving high-quality blood collection even in challenging cases. Demonstrated adaptability and professionalism in high-pressure environments, fostering trust and collaboration with diverse patient populations and healthcare teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Phlebotomist II
Advocate Medical Center
01.2022 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
Phlebotomist Tech
Advocate Christ Medical Center
05.2021 - 01.2022
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Minimized patient discomfort during blood draws by utilizing proper tourniquet application, needle selection, and insertion techniques.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Increased patient satisfaction by providing efficient and accurate blood collection services.
- Achieved successful venipunctures even in challenging situations such as pediatric or geriatric patients with difficult veins.
- Assisted in training new phlebotomists, sharing expertise on proper technique and safety protocols.
- Maintained a clean and safe work environment, adhering to infection control policies and procedures.
- Collaborated with multidisciplinary healthcare teams to ensure high-quality diagnostic services for patients.
Support Specialist
Advocate Christ Medical Center
05.2018 - 05.2021
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Trained new team members on support protocols and tools, enhancing team efficiency and service quality.
- Improved team morale and cohesion by initiating regular team-building activities and feedback sessions.
- Optimized use of support tools and resources to reduce waste and increase productivity.
- Developed and maintained knowledge base to assist in faster resolution of common issues.
- Acted as liaison between support team and other departments to ensure unified approach to customer satisfaction.
- Conducted regular follow-ups with customers to ensure their issues were fully resolved and to gather feedback for service improvement.
- Offered assistance in implementing and developing training programs.
Education
EKG/Phlebotomy
Illinois Medical Training Center
Chicago, IL11-1992
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- HIPAA compliance
- Venipuncture expertise
- Specimen labeling procedures
- Data entry
- Specimen preparation
- Capillary puncture
- Blood culture collection
- Infection control
- Paperwork processing
- Pediatric phlebotomy
- Syringe method
- Quality control guidelines
- Geriatric phlebotomy
- Skin puncture
- Adaptable approach
- Hemoglobin testing
- Staff management
- Personal protective equipment usage
Certification
Certified Phlebotomist, National Phlebotomy Association - 02788y92
Timeline
Phlebotomist II
Advocate Medical Center
01.2022 - Current
Phlebotomist Tech
Advocate Christ Medical Center
05.2021 - 01.2022
Support Specialist
Advocate Christ Medical Center
05.2018 - 05.2021
EKG/Phlebotomy
Illinois Medical Training Center
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