Tia Smith
Chicago
Summary
Led initiatives to optimize customer service operations within insurance, beauty, and sales industries. Oversaw content creation and live chat strategies to elevate customer experience. Directed product demonstrations and call center activities to drive client satisfaction and business growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Coordinator
AXA
Chicago, IL
07.2024 - Current
- Managed case files using 5 different case management software systems.
- Handled inbound and outbound calls during overnight shifts (9PM - 7:30AM).
- Responded to email requests and inquiries in a high-volume call center environment.
- Conducted case audits to ensure accuracy and compliance.
- Met all monthly productivity requirements consistently.
- Utilized Guidewire Systems for case documentation and workflow management.
Sales Representative
CLEAR
Chicago, IL
02.2023 - 01.2024
- Greeted and assisted travelers at airport checkpoints.
- Enrolled new members in CLEAR using QR code sign-ups.
- Analyzed boarding passes and verified member identities.
- Guided lost passengers to correct locations and provided directions.
- Worked alongside TSA to ensure smooth passenger flow.
- Promoted and upsold CLEAR upgrades to travelers.
Claims Specialist
IDES (Unemployment)
Chicago, IL
01.2020 - 07.2021
- Managed inbound and outbound calls to assist claimants with unemployment claims.
- Filed claims and troubleshooted issues for claimants.
- Provided support and answered questions regarding unemployment benefits.
- Utilized Excel, Microsoft Office, and Windows for daily tasks.
- Supervised and managed other agents as needed.
Service Agent
Allstate Insurance
Chicago, IL
08.2018 - 03.2019
- Conducted telemarketing to generate leads and support sales.
- Assisted customers with their needs at Allstate events.
- Provided customer service and support for insurance inquiries.
Event Coordinator Assistant
MARY KAY
Chicago, IL
03.2017 - 12.2017
- Collected tickets and payments at events.
- Checked in guests and answered phone calls for supervisor.
- Assisted guests with requests and ensured event arrangements were in place.
Education
High School Diploma -
Kenwood Academy Highschool
Chicago, IL06.2016
Cosmetology License - Cosmetology
MARIO TRICOCI UNIVERSITY
Chicago, IL07.2018
Skills
- Communications
- B2B sales
- Customer support
- Excel
- Technical Support
- Administrative experience
- Guest Services
- Upselling
- CRM system proficiency
- Writing
- Marketing
- Microsoft Office
- Problem-solving
- Operating Systems
- Technical support
- Hair Styling
- Retail
- Data Entry
- JavaScript
- Microsoft Windows
- Hospitality
- Content creation
- Wig Making
Certification
- Microblading Certification
- April 2021 to Present
- Completed a 3-day in-person microblading training class at Uroš Aleksić Esthetic World Beauty Inc. and performed procedure on a model. Certified under Danijela Milovanovic.
- Cosmetology License
- July 2017 to Present
- CompTIA Security+
- CompTIA A+
- Bartender License
- CompTIA Network+
- Food Handler Certification
- Driver's License
Languages
English
Additional Information
- Authorized to work in the US for any employer
- Professional human hair wig maker
- Great with vision boards and working with what's appealing to the eye.
- Not certified in massage therapy but still great with hands.
- Professional in human hair extensions.
- I love to Cosplay I'm a HUGE Anime fan!
- I enjoy live-streaming it's much better being in front of people on camera than in person! It’s more thrilling that way!
Timeline
Assistant Coordinator
AXA
07.2024 - Current
Sales Representative
CLEAR
02.2023 - 01.2024
Claims Specialist
IDES (Unemployment)
01.2020 - 07.2021
Service Agent
Allstate Insurance
08.2018 - 03.2019
Event Coordinator Assistant
MARY KAY
03.2017 - 12.2017
High School Diploma -
Kenwood Academy Highschool
Cosmetology License - Cosmetology
MARIO TRICOCI UNIVERSITY