Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thrasher Darci

Dixon

Summary

Dynamic Patient Access Representative with proven expertise at OSF in enhancing patient satisfaction through exceptional customer service and HIPAA compliance. Adept at insurance verification and problem-solving, I increased billing efficiency and fostered trust with patients, ensuring a welcoming environment and streamlined registration processes. Committed to delivering quality care in fast-paced settings.

Overview

2023
2023
years of professional experience

Work History

Patient Access Representative

OSF
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Increased efficiency in billing process by accurately capturing chargeable services during patient registration.
  • Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
  • Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
  • Contributed to revenue cycle improvements by identifying and rectifying billing discrepancies.
  • Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
  • Enhanced patient experience, ensuring welcoming environment from first point of contact.
  • Enabled better patient care with thorough pre-visit preparations and clear communication of patient needs.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Engaged with patients to provide critical information.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Improved patient satisfaction by efficiently managing registration and intake processes.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
  • Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.

Key Holder Supervisor

Snyder Pharmacy
03.2021 - 06.2022
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
  • Received and counted money.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
  • Trained and mentored new employees.
  • Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
  • Processed cash, credit, debit, and check payments.
  • Enhanced store sales by implementing effective visual merchandising strategies and product placement.
  • Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
  • Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
  • Opened inventory boxes and restocked shelves.
  • Rotated stock according to dates and protocols.
  • Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
  • Accepted and processed customer returns.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Paraprofessional

Oregon School District
01.2017 - 05.2022
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
  • Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
  • Collaborated with teachers to develop and implement individualized education plans for students with special needs.
  • Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
  • Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Reported on student progress, behavior, and social skills to parents.
  • Supported teachers in grading assignments, ensuring timely feedback for students.
  • Coordinated with teachers to monitor student progress, identifying areas for improvement.
  • Engaged with students during extracurricular activities, supporting their interests beyond classroom.
  • Fostered positive learning environment, managing classroom behavior effectively.
  • Participated in professional development workshops, continuously improving teaching skills.
  • Developed and maintained positive relationships with students, parents, and staff, enhancing school community.
  • Assisted in organization of school events, contributing to vibrant school culture.
  • Improved classroom management with development of behavior modification plans.
  • Utilized technology in classroom to enhance learning experiences.
  • Provided feedback to teachers on student progress, aiding in adjustment of teaching strategies.
  • Provided one-on-one support to students with special needs, fostering supportive learning environment.
  • Facilitated small group tutoring sessions for students struggling in math and reading.
  • Assisted in creating lesson plans that accommodated various learning styles, promoting inclusivity.
  • Helped teacher prepare instructional material and displays.
  • Graded and provided feedback on assignments.

Education

High School Diploma - General

Oregon High School
Oregon, IL
06.1997

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Patient check-in
  • Multitasking and organization
  • Phone and email etiquette
  • Registration and admissions
  • Healthcare systems navigation
  • Strong empathy
  • Problem-solving
  • Money handling
  • Relationship building
  • Insurance billing
  • Eligibility determination
  • Payment processing
  • Registration management
  • Pre-admission requests
  • Fee collection
  • Medical billing
  • Friendly and outgoing
  • Policy understanding
  • Admitting coordination
  • Insurance company billing
  • Patient identity verification
  • Health insurance knowledge
  • Registration and scheduling
  • Caring and empathetic
  • Medical insurance
  • Calm and effective under pressure
  • Punctual and hardworking
  • Patient documentation
  • Insurance verifying
  • Multi-line telephone systems
  • Payment collection
  • 50 WPM typing speed
  • Patient intake
  • Reliability and dedication

Timeline

Key Holder Supervisor

Snyder Pharmacy
03.2021 - 06.2022

Paraprofessional

Oregon School District
01.2017 - 05.2022

Patient Access Representative

OSF

High School Diploma - General

Oregon High School

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Thrasher Darci