Thomas O'Hart
Markham
Summary
Polite and professional Comprehensive Operations Support Specialist with a proven ability to apply strong communication and problem-solving skills to every customer interaction. Demonstrated track record of exceeding productivity and quality targets in high-volume environments. Skilled in cultivating long-term, loyal customer relationships through attentive service and reliable follow-through.
Overview
14
14
years of professional experience
Work History
Call Center Representative
Regional Federal Credit Union
12.2024 - Current
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained staff on operating procedures and company services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
Operations Specialist
NWI Baths
10.2017 - 10.2024
- Supported call center and office operations by managing daily tasks, coordinating appointments, and assisting across departments.
- Played a key role in scheduling over 1,000 sales appointments, helping streamline workflows and optimize team productivity.
- Created and maintained internal resources such as handbooks, documentation, and digital presence tools.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Restoration Technician
Nava Restoration
01.2012 - 12.2017
- Assisted with fire and water restoration services, helping return residential properties to livable conditions.
- Provided hands-on field support in mitigation and cleanup tasks.
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
- Completed tear-down of existing structures and prepared for new construction.
Facilities Support Assistant
University of Chicago Laboratory Schools
01.2017 - 06.2017
- Assisted with day-to-day campus operations, including room setups, furniture moving, and snow removal.
- Ensured facilities remained clean, functional, and ready for events and daily school activities.
- Recognized for being dependable and ready to help with any task, large or small.
Education
High School Diploma -
Luther East High School
Lansing05-2009
Skills
- Customer Service & Communication
- Technical Troubleshooting
- Operations & Facilities Support
- Cross-functional Collaboration
- Workflow & Process Improvement
- Digital Systems Setup & Support
- Adaptability & Reliability
- Sales closing
- Call logging
- Account updating
- Complaint resolution
- Typing 65 wpm
Timeline
Call Center Representative
Regional Federal Credit Union
12.2024 - Current
Operations Specialist
NWI Baths
10.2017 - 10.2024
Facilities Support Assistant
University of Chicago Laboratory Schools
01.2017 - 06.2017
Restoration Technician
Nava Restoration
01.2012 - 12.2017
High School Diploma -
Luther East High School
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