Thomasjames Peebles
Country Club Hills,IL
Summary
Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting efficiency and performance with conscientious and detail-oriented approaches.
Overview
9
9
years of professional experience
Work History
Waitlist Coordinator
Housing Authority Of Cook County
08.2023 - Current
- Assisted customers with appointment scheduling, ensuring optimal time management and resource allocation.
- Contributed to team success by providing backup support to colleagues during peak periods or absences.
- Office management tasks such as coordinating applicants schedules or preparing reports as needed.
- Developed and updated excel spreadsheets to handle applicants data.
- Office management tasks dealing with sensitive data from applicants.
Help Desk Support Technician
Housing Authority Of Cook County
02.2021 - 08.2023
- Enhanced customer satisfaction by providing timely and accurate technical support for hardware and software issues.
- Streamlined help desk processes by implementing efficient ticketing system, reducing response time and increasing productivity.
- Resolved complex technical issues with innovative solutions, contributing to a significant reduction in downtime.
- Collaborated with cross-functional teams to identify root causes of recurring problems and implemented long-term solutions.
Help Desk Technician (INTERN)
Housing Authority Of Cook County
08.2020 - 02.2021
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Reduced downtime by troubleshooting and repairing hardware, software, and network issues.
Customer Service
Buona Beef Restaurant
08.2019 - 10.2020
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Checked identification to enforce age requirement for alcoholic beverages.
- Greeted and maintained relationships with regular customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Restaurant Server
Applebee's
05.2015 - 02.2018
- Greet and serve customers Serve meals Clean and prepare work stations for next day shift.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Education
General Course Studies
Heartland Community College
Normal, ILCabling Technician Certification -
South Suburban College of Cook County
South Holland, IL 2018.01 - 2018.05
Associate of Arts - Computer Science
South Suburban College of Cook County
South Holland, ILSkills
- Microsoft Office (More than 10 years)
- Adobe Photoshop (More than 5 years)
- Adobe Acrobat (More than 5 years)
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Help Desk Support (3 years of experience)
- Empathy and patience
- Customer Service
- Typing speed 25 wpm
- Software Installation
- Scheduling
- Task Prioritization
- Active Listening
Timeline
Waitlist Coordinator
Housing Authority Of Cook County
08.2023 - Current
Help Desk Support Technician
Housing Authority Of Cook County
02.2021 - 08.2023
Help Desk Technician (INTERN)
Housing Authority Of Cook County
08.2020 - 02.2021
Customer Service
Buona Beef Restaurant
08.2019 - 10.2020
Cabling Technician Certification -
South Suburban College of Cook County
2018.01 - 2018.05
Restaurant Server
Applebee's
05.2015 - 02.2018
General Course Studies
Heartland Community College
Associate of Arts - Computer Science
South Suburban College of Cook County
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