Thomas D Harrington
Fairview Heights
Summary
Seasoned IT professional with a strong background in system administration and PC support, notably at Atlantic Digital. Demonstrated expertise in Active Directory / SCCM and exceptional customer service skills. Achieved significant system uptime improvements and streamlined operations across diverse IT environments. Holds CompTIA Security+ certification and an Active Secret Clearance, ensuring top-tier security and operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Windows Server Administrator
G2-IT
12.2022 - Current
- Maximized system availability through development and testing of contingency plans.
- Installed and configured network printers and other peripheral devices.
- Reduced downtime with proactive system monitoring and prompt troubleshooting of server issues.
- Collaborated effectively with cross-functional teams for seamless integration of new applications into existing infrastructure.
- Optimized resource utilization by analyzing system usage patterns and adjusting hardware allocations accordingly.
PC Support Manager
Atlantic Digital
10.2022 - Current
- Repair, troubleshoot, administer, and maintain C4 end-user devices and services, ensuring activity integration with prescribed Event, Incident, and Problem Management processes
- Provide on-call/afterhours support that may extend up to 24 hours per day and 7 days per week during real-world events, contingencies, major exercises, or upon Government request Technologies: BMC Remedy ITSM
- Perform operational checks on C4 end-user devices prior to Temporary Duty (TDY) assignments
- Research technical/architectural requirements associated with communications interfaces and supporting network infrastructure
- Provide set-up and configuration of end-user devices, appropriate software, and troubleshooting diagnosis of equipment required for remote access
- Provide executive-level users with off-station unsecure and secure remote access services (e.g., Executive Communication Kit (ECK), dial-up, Virtual Private Network (VPN)), to include support to AMC’s classified network
- Monitor and report planned, unplanned, and potential system outages to senior-level executives for coordination and approval
- Act as the liaison for coordinating communications and computer support requirements for commanders’ visits globally
- Assist with research, testing, and implementation of C4 technical solutions supporting senior leaders, their support staff, and LNOs for both unclassified and classified command and control requirements
- Provide C4IT support for implementing and maintaining C4 executive-level information technology services to USTRANSCOM their immediate support staff, USTRANSCOM Liaison Officers (LNOs) located at various Combatant Commands throughout the world, and other senior managers approved by the USTRANSCOM Chief of Staff (TCCS)
PC Technician /Systems Administrator
Atlantic Digital Inc.
01.2021 - Current
- Responded to support requests from end via Remedy
- Setup, installed and configured computers, KVMs and monitors at customers location.
- Install new OS for USTRANSCOM via PXE boot to keep up with customers demands.
- Tracking IT assets for USTRANSCOM account.
- Working with Active Directory to resolve network connection issues and installing software/ hot fix using SCCM.
- Working with many different organizations outside of shop to meet and exceed customers needs and expectations.
- Create user profiles via AARS, DEPO and A/D
- Creating / granting access to security groups, server folders and distro list (0365)
Client Systems Tech/Equipment Control Officer
United States Air Force
04.2016 - 04.2020
- Provided remote and in-person support to resolve PC related issues using a ticketing system (Remedy).
- Troubleshot and repaired 100+ desktop systems on a monthly basis
- Working with Active Directory and ISE to resolve network connection issues.
- Working with many different organizations outside of shop to meet and exceed customers needs and expectations.
- Set Up new PC's including installing hardware/software and patching programs at customers location or in shop.
- Installing new OS using cloning techniques to meet Air Force and customer demands.
- Setting up new PC's, printers, and scanners including installing hardware, software and patching programs at customer's location or in shop using RemoteDesktop.
- Tracking & documenting all IT asset movements on Scott AFB.
- Provided In house or online training on proper documentation and requirement procedures for equipment custodians.
- Maintained compliance with federal/ internal operating system security standard. All security incidents reported and immediate action taken to execute corrective procedures.
- Directed gathering of all required documentation and files for account audits and completed reviews.
Logistics Specialist
Baker Hughes
03.2013 - 04.2014
Electrical Apprenticeship
Electric Company
10.2012 - 03.2013
Education
Some College (No Degree) - Continuing Education in Intro Electricity And Elec
Southwestern Illinois College
Coal City, IllinoisNo Degree - Cloud Computing
WGU
Community College Of The Air Force
Montgomery, AL04.2016
High School Diploma -
Ottawa High School, Ottawa IL
Ottawa, IL2005
Skills
- Active Secret Clearance
- CompTIA security certification
- Active Directory / SCCM
- Customer service
- Proficient in hand & Power tool use
- VMware
- User access management
- SolarWinds
- Firewall configuration
- Web JetAdmin
- Tanium
Certification
- SECRET Security Clearance
- Certified CompTIA Security+
Timeline
Windows Server Administrator
G2-IT
12.2022 - Current
PC Support Manager
Atlantic Digital
10.2022 - Current
PC Technician /Systems Administrator
Atlantic Digital Inc.
01.2021 - Current
Client Systems Tech/Equipment Control Officer
United States Air Force
04.2016 - 04.2020
Logistics Specialist
Baker Hughes
03.2013 - 04.2014
Electrical Apprenticeship
Electric Company
10.2012 - 03.2013
Some College (No Degree) - Continuing Education in Intro Electricity And Elec
Southwestern Illinois College
No Degree - Cloud Computing
WGU
Community College Of The Air Force
High School Diploma -
Ottawa High School, Ottawa IL
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